Customer Success Manager

1 month, 2 weeks ago
Senior
Customer and Technical Support
Cato Networks

Cato Networks

Cato Networks is the world's leading single vendor SASE platform that converges SD WAN, security, global backbone, and remote access into a global cloud-native service. Their robust platform optimizes and secures application access for all users and lo...

Diversified Telecommunication Services
251-1K
Founded 2015
$770M raised

Description

  • Own the health of assigned accounts and help customers realize the full value of their investment in Cato's technology.
  • Build meaningful relationships with key customer stakeholders and internal teams including Sales, Customer Success, R&D, and Support Engineering.
  • Lead Cato's post-sales motion, including QBRs, product adoption maturity assessments, renewals, and upsells.
  • Support customer adoption and expansion throughout the customer lifecycle from deployment to renewal.
  • Use customer-facing and technical expertise to act as a trusted advisor to top customers.

Requirements

  • 5+ years of experience, ideally in a Customer Success role at a high-growth SaaS, technology vendor, or cybersecurity company.
  • Experience with full commercial negotiations and some technical escalation management.
  • Experience with networking or security software solutions.
  • Excellent customer communication and presentation skills across different audiences.
  • Ability to listen carefully, understand customer needs, and find sustainable solutions.
  • Ability to influence and persuade stakeholders at all levels and earn trusted advisor status.
  • Strong organization skills and the ability to work in a nimble, fast-paced environment.
  • Effective problem-solving skills with a strong sense of ownership.
  • Comfortable working in a geographically distributed team within a hyper-growth global organization.
  • Ability to travel up to 25% of the time.
  • Hands-on experience in one or more networking or security domains, such as routing, switching, SD-WAN, firewalls, proxy, SWG/CASB/DLP, identity management, threat protection, load balancing, networking protocols, WAN, or MPLS.

Interested in this position?

Apply directly on the company website

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