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Lead Operations Engineer

1 month, 3 weeks ago
France, United States, Canada, United Kingdom, Croatia, Germany
Full-time
Lead
Operations Manager
DevOps and Infrastructure
Bash CentOS HAProxy HTTP Linux Nginx PHP Python RHEL TCP/IP
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CacheFly

CacheFly

CacheFly is the world's fastest CDN, delivering rich media content up to 10x faster than traditional methods. Trusted by over 2,000 clients in 80 countries for unbeatable performance.

IT Services
11-50
Founded 1999
View All Jobs 2

Description

  • Serve as the primary technical resource and senior escalation point for the Operations team.
  • Lead the team’s hands-on work across provisioning, upgrades, configuration management, performance tuning, and customer support.
  • Lead the response to large-scale incidents and oversee the handling of smaller incidents.
  • Own communication with strategic customers during incidents and escalations.
  • Write incident post-mortems and drive follow-up actions and process improvements.
  • Continuously improve CDN reliability, performance, and operational excellence across the platform.
  • Provision servers and PoPs and manage service configuration across the network.
  • Partner with pre-sales on proof-of-concept engagements.
  • Troubleshoot, tune, automate, and resolve complex infrastructure and network issues.
  • Document reverse-engineered system architectures for the team.

Requirements

  • In-depth Linux system administration experience at scale.
  • Deep understanding of HTTP and caching.
  • Strong networking knowledge, including routing and TCP/IP.
  • Proven ability to troubleshoot and resolve complex, customer-facing issues.
  • Ability to reverse-engineer system architectures with limited documentation and document them for the team.
  • Clear, professional communication with customers under pressure.
  • Hands-on experience with Nginx, HAProxy, Varnish, BGP, anycast, and CentOS / RHEL / Rocky Linux.
  • Proficiency in a scripting language such as Bash, Python, PHP, or similar.
  • Experience operating in high-availability, latency-sensitive environments.
  • Willingness to take after-hours escalations and participate in 24/7 on-call coverage.
  • Interest in growing into formal people management over time (preferred).

Benefits

  • Competitive salary and annual bonus with a 15% target.
  • Remote-first culture.
  • Unlimited PTO and all national holidays off.
  • $3,000 work-from-home stipend plus monthly internet/phone or coworking allowance.
  • Full health benefits including medical, dental, vision, LTD/STD, and life insurance, with most costs covered for U.S.-based employees.
  • 401(k) with 4% Safe Harbor company match, fully vested from day one for U.S.-based employees.
  • Cutting-edge technology and resources to support success in the role.
  • People-first culture with fair compensation, competitive global benefits, and a respectful, authentic environment.

Interested in this position?

Apply directly on the company website

Apply Now

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