Pharmacy Outreach Supervisor

8 hours ago
Full-time
Senior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Supervise, coach, and manage the performance of Patient Outreach Coordinators and Onboarding Specialists.
  • Ensure compliant, empathetic, and effective patient communications that convey the value of hospital-based pharmacies.
  • Audit calls, documentation, workflows, and communications across DialPad, TelemetryRX, electronic medical records, and other systems.
  • Own site workflows, access requests, training, communications, growth opportunities, and day-to-day personnel needs.
  • Establish efficient collaboration among outreach, onboarding, liaison, clinical integration, hospital, and operations teams.
  • Manage team administration, including ADP, PTO, time reports, records, and meeting documentation.
  • Coordinate hospital partner meetings, team meetings, agendas, follow-up activities, and status reviews.
  • Address escalations, workflow deficiencies, partner concerns, and operational issues with urgency.
  • Assist with hiring, interviewing, onboarding, access coordination, and training for new team members.
  • Support special projects, research requests, analytics, contracting needs, and reporting on staffing requirements.

Requirements

  • High school diploma or equivalent required; bachelor’s degree in business administration, business, or a related field preferred.
  • At least 5 years of customer support, client services, or sales experience with a demonstrated sales record.
  • Desire and aptitude for leading others and establishing credibility within a team environment.
  • Strong organization, attention to detail, interpersonal skills, integrity, dependability, listening ability, and empathetic communication.
  • Strong telephone and conversational skills, including the ability to coach patient-centered interactions.
  • Proficiency in Microsoft Office, particularly Excel and Word; familiarity with Outlook, Teams, and PowerPoint is required.
  • Ability to quickly learn database and web-based systems; experience with Willow, Qs1, or RX30 is a plus.
  • Ability to handle sensitive and private information with discretion and confidentiality.
  • Energetic, highly motivated, collaborative, and willing to support broader company needs.
  • Successful completion of a data-entry and computer-skills assessment during the pre-employment process.

Interested in this position?

Apply directly on the company website

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