Buyers Edge Platform

Buyers Edge Platform provides data and software tools designed to enhance efficiency, optimization, and transparency within the foodservice supply chain, enabling operators and manufacturers to reduce costs and improve operational effectiveness.

IT Services

Information Technology

251-1K (450)

Founded 2018

11 open positions

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Account Manager

2 weeks, 2 days ago

United States

Full-time

Senior

Account Manager

Customer and Technical Support

JIRA

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Buyers Edge Platform

IT Services

251-1K

Founded 2018

View All Jobs 11

Description

Develop and maintain productive relationships with customers and executives through regular account communication and status meetings.
Own customer communication on behalf of ArrowStream.
Track and document detailed customer business information, including organizational changes and business events that may affect the account.
Maintain the customer database and communicate important account information internally.
Lead and manage preparation for client meetings, including on-site meetings.
Monitor the customer portfolio to support retention and maintain attrition standards.
Review customer accounts proactively to identify upsell opportunities and drive revenue growth through cross-sells, upsells, and renewals.
Advocate for customers to ensure strong service, timely communication, and issue resolution.
Partner with Customer Success to coordinate communication on escalated customer issues.
Share customer product enhancement requests with the Product team when they are important to retention and customer needs.

Requirements

Bachelor’s degree or equivalent related experience.
5+ years of experience in Account Management or Customer Success, ideally within the foodservice industry.
SaaS industry experience is a plus.
Experience with software solutions and project management is preferred.
Proficiency with Microsoft Office applications.
Strong Excel skills.
Experience using CRM, Jira, and customer service software.
Ability to travel overnight a few nights per month.
Must be based remotely in CST or EST.
Work sponsorship is not available for this role.

Benefits

Medical, dental, and vision insurance coverage.
Flexible spending accounts for health and dependent care.
Critical illness, accident, and voluntary life insurance options.
Company-paid life insurance.
401(k) plan with company match.
Thorough training and development program.
Competitive compensation.
Personal Responsibility Paid Time Off policy with no accrual required.

Interested in this position?

Apply directly on the company website

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