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Customer Success Manager

2 months, 3 weeks ago
India
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Network Security
Apply Now
FireMon.com

FireMon.com

FireMon.com specializes in enterprise security management by providing a proactive Security Intelligence Platform that helps organizations identify and mitigate network security risks, optimize firewall policies, and automate compliance processes in re...

Professional Services
251-1K
Founded 2004
$40M raised
View All Jobs 6

Description

  • Own a portfolio of large strategic accounts and act as the primary customer contact.
  • Partner with Sales early in the customer journey to build strong account relationships.
  • Lead onboarding and implementation engagements through completion.
  • Set regular customer touchpoints and manage a communications strategy to support satisfaction.
  • Conduct customer experience/account reviews to assess satisfaction and expand product use.
  • Use log data and usage patterns to identify insights, improve adoption, and guide customers.
  • Serve as the primary interface for managing and resolving critical situations.
  • Coordinate with Sales, Support, Training, Marketing, and Professional Services to identify expansion opportunities.
  • Provide customer feedback and voice-of-the-customer insights to Product Management, Development, and Support.
  • Track, prioritize, and manage competing requests across multiple client engagements.

Requirements

  • 4+ years of customer experience or account management experience in the network security space, or equivalent experience.
  • Excellent communication and organizational skills.
  • Ability to explain technical topics to non-technical stakeholders in large enterprise environments.
  • Proven ability to build credibility and trust with customers and internal stakeholders.
  • Experience maintaining outcome-based relationships across a diverse customer account base.
  • Bachelor's degree in a relevant field, or equivalent experience.
  • Willingness to travel based on customer and business needs.
  • Active technical certification such as CISSP or a similar industry certification (preferred).
  • 3+ years of experience in technical project management, technical account management, consulting, sales engineering, or a similar customer-facing role (preferred).

Benefits

  • FireMon offers equal employment opportunity and a workplace free from discrimination and harassment.
  • Opportunity to work with a company focused on persistent network security for hybrid environments.
  • Exposure to complex enterprise security challenges and strategic customer accounts.

Interested in this position?

Apply directly on the company website

Apply Now

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