Customer Success Manager

57 minutes ago
Full-time
Mid Level
Customer and Technical Support
FireMon.com

FireMon.com

FireMon.com specializes in enterprise security management by providing a proactive Security Intelligence Platform that helps organizations identify and mitigate network security risks, optimize firewall policies, and automate compliance processes in re...

Professional Services
251-1K
Founded 2004
$40M raised

Description

  • Own a portfolio of large strategic accounts and act as the primary customer contact.
  • Partner with Sales early in the customer journey to build strong account relationships.
  • Lead onboarding and implementation engagements through completion.
  • Set regular customer touchpoints and manage a communications strategy to support satisfaction.
  • Conduct customer experience/account reviews to assess satisfaction and expand product use.
  • Use log data and usage patterns to identify insights, improve adoption, and guide customers.
  • Serve as the primary interface for managing and resolving critical situations.
  • Coordinate with Sales, Support, Training, Marketing, and Professional Services to identify expansion opportunities.
  • Provide customer feedback and voice-of-the-customer insights to Product Management, Development, and Support.
  • Track, prioritize, and manage competing requests across multiple client engagements.

Requirements

  • 4+ years of customer experience or account management experience in the network security space, or equivalent experience.
  • Excellent communication and organizational skills.
  • Ability to explain technical topics to non-technical stakeholders in large enterprise environments.
  • Proven ability to build credibility and trust with customers and internal stakeholders.
  • Experience maintaining outcome-based relationships across a diverse customer account base.
  • Bachelor's degree in a relevant field, or equivalent experience.
  • Willingness to travel based on customer and business needs.
  • Active technical certification such as CISSP or a similar industry certification (preferred).
  • 3+ years of experience in technical project management, technical account management, consulting, sales engineering, or a similar customer-facing role (preferred).

Benefits

  • FireMon offers equal employment opportunity and a workplace free from discrimination and harassment.
  • Opportunity to work with a company focused on persistent network security for hybrid environments.
  • Exposure to complex enterprise security challenges and strategic customer accounts.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager- Media Buyers (m/f/d)

Kayzen 51-250 Media

Kayzen is hiring a remote Customer Success Manager in Europe to own customer relationships, guide campaign performance, and help drive client growth across its mobile DSP platform.

HubSpot
27 minutes ago

Customer Success Manager (Fully Remote)

Branching Minds 11-50 Diversified Consumer Services

Branching Minds is hiring a Customer Success Manager to own the customer lifecycle for school and district partners and drive adoption, renewals, and better student outcomes.

Agile CRM HubSpot
42 minutes ago

Field Account Manager

Thatch 51-200 information technology & services

Thatch is hiring a Field Account Manager to provide onsite customer support, education, and enrollment assistance across a designated region as part of an account team.

57 minutes ago

Principal Customer Success Manager

Veracode 251-1K Internet Software & Services

Veracode is seeking a Principal Customer Success Manager to lead strategic relationships with its largest enterprise customers and drive adoption, retention, growth, and secure software outcomes.

Cybersecurity DevSecOps
57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers