Strategic Account Manager

1 hour, 17 minutes ago
Full-time
Senior
Customer and Technical Support
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Manage a portfolio of approximately 50 mid-market sellers.
  • Retain and grow accounts through use-case expansion, cross-sell opportunities, and customized onboarding experiences.
  • Identify customer needs and project manage technical Square solutions in collaboration with cross-functional teams.
  • Negotiate contracts to support retention and expansion efforts.
  • Serve as the voice of upmarket sellers with product teams.
  • Provide white-glove client service and resolve seller issues.
  • Inform operations and program design for the segment at scale.
  • Collaborate internally with product, engineering, finance, implementation, marketing, legal, and sales teams to support customer success.

Requirements

  • 5+ years of account management or sales experience.
  • Consistent over-performance on key metrics.
  • Strong discovery skills with customers.
  • Experience within the retail industry.
  • Technical solutioning experience, including requirements gathering.
  • Proven experience managing projects internally with engineering, product, and finance teams.
  • Experience with contract and/or pricing negotiations with external senior stakeholders.
  • Excellent written and verbal communication skills.
  • Creative, strategic problem-solving abilities in ambiguous situations.
  • Growth mindset, positive outlook, and a collaborative, empathetic team approach.

Benefits

  • Competitive market-based pay with target variable compensation included.
  • Starting salary ranges from $108,200 to $202,800 depending on location.
  • Remote work options.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive interview experience with reasonable accommodations for disabled applicants.

Interested in this position?

Apply directly on the company website

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