Strategic Account Manager

2 hours, 20 minutes ago
Full-time
Senior
Customer and Technical Support
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Own and maintain relationships across a portfolio of approximately 160 strategic retail sellers to drive expansion, retention, and satisfaction.
  • Consult with business owners and operators to identify opportunities across operations, payments, and commerce.
  • Design and implement customized solutions that deliver measurable business results.
  • Serve as the voice of the customer by advocating for upmarket seller needs with Product, Engineering, and Operations teams.
  • Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated and scalable outcomes.
  • Visit customers in person when appropriate for negotiations and churn prevention.
  • Negotiate and manage contracts and pricing to support long-term success.
  • Deliver white-glove support by resolving critical issues and proactively driving engagement.
  • Develop tailored retention strategies for strategic accounts.
  • Work closely with Product, Engineering, Finance, and Marketing to support seller outcomes.

Requirements

  • 5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology.
  • Proven success growing and retaining a book of business.
  • Consistent overperformance on key metrics and revenue targets.
  • Strong discovery and consultative selling skills.
  • Retail industry experience preferred, but not required.
  • Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions.
  • Demonstrated success retaining and expanding strategic accounts.
  • Experience negotiating contracts and pricing with senior stakeholders.
  • Exceptional written and verbal communication skills, with storytelling as a central part of the role.
  • Creative, strategic problem-solver who thrives in ambiguous environments.
  • Growth mindset, empathetic collaborator, and positive team player.

Benefits

  • Starting pay is market-based, with U.S. salary ranges of $135,200-$202,800 for Zone A, $125,800-$188,600 for Zone B, $119,000-$178,400 for Zone C, and $108,200-$162,200 for Zone D.
  • Remote work.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive interview experience with reasonable accommodations for disabled applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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