Mid Market Account Manager

3 weeks, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Manage a book of approximately 175 strategic food and beverage sellers.
  • Grow account-based revenue through use-case expansion, cross-sell opportunities, and customized onboarding experiences.
  • Serve as the voice of the upmarket seller with product teams.
  • Act as a consultant and partner to high-value restaurant sellers to help them achieve their goals.
  • Identify technical Square solutions for customer needs and project manage implementation with cross-functional teams.
  • Partner with Strategic Account Executives on high-growth deals.
  • Negotiate pricing for expansion opportunities and seller retention.
  • Provide white-glove client service and troubleshooting to resolve seller issues.
  • Inform operations and program design for the segment at scale.
  • Conduct quarterly business reviews with stakeholders.

Requirements

  • 3+ years of relevant account management experience.
  • Experience managing, retaining, and growing a book of business.
  • Consistent over-performance on key sales or customer success metrics.
  • Strong discovery skills and genuine curiosity about customers' businesses.
  • Ability to use a technical solutioning framework, including requirements gathering.
  • Proven experience managing multiple internal projects with engineering, product, and finance teams.
  • Experience with contract and/or pricing negotiations with external senior stakeholders.
  • Excellent written and verbal communication skills.
  • Creative and strategic problem-solving ability in ambiguous situations without a playbook.
  • Restaurant experience and/or food and beverage technology experience preferred.

Benefits

  • Remote work.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Access to additional Block employee benefits.

Interested in this position?

Apply directly on the company website

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