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Salesforce Developer - Production Support

1 month, 1 week ago
Anywhere
Full-time
Senior
Salesforce Developer
Software Development
CI/CD Datadog New Relic REST API Salesforce Salesforce Apex Salesforce Lightning Splunk
Apply Now
BHG Financial

BHG Financial

BHG Financial is a pioneering financial company that specializes in providing innovative solutions for business professionals, consumers, and financial institutions nationwide. With a focus on technology, analytics, and exceptional service, BHG offers ...

Diversified Financial Services
1K-5K
Founded 2001
View All Jobs 6

Description

  • Serve as a primary responder for Salesforce production issues, incidents, and escalations.
  • Investigate, troubleshoot, and resolve defects across Apex, Flows, Lightning Web Components, integrations, and Salesforce configuration.
  • Perform root-cause analysis and implement permanent corrective actions to prevent recurring issues.
  • Monitor platform health, system performance, and integration reliability.
  • Use Copado AI and other AI-assisted tools for troubleshooting, code analysis, impact assessment, debugging, and solution recommendations.
  • Analyze debug logs, exception logs, integration failures, governor limit violations, and automation errors.
  • Partner with Business, Product, QA, and Support teams to prioritize and resolve production incidents.
  • Develop and deploy hotfixes, patches, and stability improvements with minimal business disruption.
  • Create and maintain technical documentation, runbooks, and knowledge articles for support processes.
  • Support release validation, post-deployment monitoring, incident reviews, and continuous improvement initiatives.

Requirements

  • 5+ years of Salesforce development experience.
  • Strong experience troubleshooting and supporting Salesforce production environments.
  • Expert-level Apex debugging skills, including governor limits, bulkification, recursion control, and performance optimization.
  • Strong understanding of Salesforce Flows, process automation, and troubleshooting complex automation issues.
  • Experience diagnosing integration issues involving REST APIs, authentication, and data synchronization.
  • Strong SOQL/SOSL skills and data analysis experience.
  • Comfortable using AI-assisted development tools such as Copado AI, GitHub Copilot, or similar platforms.
  • Ability to perform root-cause analysis and implement long-term solutions rather than temporary fixes.
  • Excellent communication skills with the ability to explain technical issues to both technical and non-technical stakeholders.
  • Strong sense of ownership, urgency, and accountability in high-priority production situations.
  • Experience supporting large-scale Salesforce implementations is preferred.
  • Copado, DevOps, or CI/CD experience is preferred.
  • Experience Cloud and Lightning Web Components expertise is preferred.
  • Platform Event and integration troubleshooting experience is preferred.
  • Monitoring and observability experience with tools such as Splunk, Datadog, or New Relic is preferred.
  • Prior experience in a Production Support, Site Reliability, Tiger Team, or Incident Response role is preferred.
  • Salesforce Platform Developer I or II certification is preferred.

Benefits

  • Medical, Rx, dental, and vision coverage for employees and eligible family members.
  • Competitive PTO and vacation policies.
  • One Friday off each month for Wellness Weekends.
  • Company 401(k) plan with employer contributions after one year.
  • Company-sponsored training and certification opportunities.
  • Quarterly award ceremonies with additional bonuses for top achievers.
  • Ongoing volunteer opportunities through the BHG Cares program.

Interested in this position?

Apply directly on the company website

Apply Now

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