Customer Success Operations Analyst | Contract

2 hours, 9 minutes ago
Contract
Senior
Data Science and Analytics
Backblaze

Backblaze

Backblaze is a pioneer in robust, scalable low-cost cloud backup and storage services, offering enterprise hot storage, low-cost backup and archive solutions. With the easiest way to back up all files, Backblaze provides unlimited, unthrottled, and unc...

IT Services
251-1K
Founded 2007

Description

  • Design and operationalize a scalable expansion intelligence engine across post-sales data sources.
  • Build a unified post-sales data model and centralized expansion intelligence dataset.
  • Write complex SQL queries across Salesforce, product usage, Zendesk, and Gong data.
  • Clean, normalize, and join heterogeneous account-level data into analysis-ready datasets.
  • Develop expansion scoring logic using usage, support, intent, and commercial activity signals.
  • Create usage forecasting and predictive models to estimate expansion likelihood and saturation risk.
  • Design Tableau dashboards powered by validated SQL datasets and role-based visibility.
  • Automate weekly signal digests, alerting, and routing workflows using Python and Salesforce.
  • Document scoring methodology, data logic, and handoff materials so internal teams can own the system.
  • Translate insights into trigger-based segmentation, routing, and campaign actions for Sales, CS, Support, and Marketing.

Requirements

  • 6–10+ years of experience in Customer Success Analytics, Revenue Analytics, or Growth Intelligence roles.
  • Advanced SQL proficiency, including complex joins, window functions, aggregations, and cohort queries.
  • Strong Python proficiency for data transformation, feature engineering, modeling, and automation scripting.
  • Advanced Tableau development experience, including data modeling and dashboard architecture.
  • Experience querying data warehouses such as Snowflake, Redshift, or BigQuery, preferred.
  • Deep familiarity with the Salesforce object model and Salesforce workflow/routing logic.
  • Experience integrating product usage, CRM, support, and intent data sources.
  • Prior experience building forecasting, segmentation, or scoring models.
  • Familiarity with tools such as Zendesk, Gong, ZoomInfo, and G2, or similar platforms.
  • Comfort operating independently in a fast-moving, ambiguous environment and delivering production-ready work.

Benefits

  • Contractor pay range of $57 to $83 per hour.
  • Opportunity to work on a high-impact 12-week build engagement with clear deliverables.
  • Equal opportunity employer committed to diversity, equity, and inclusion.
  • Work that enables internal teams to own the system long term, with documentation and handoffs built in.

Interested in this position?

Apply directly on the company website

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