Trainer EMEA (German Speaker)

12 hours, 43 minutes ago
Full-time
Mid Level
Customer and Technical Support
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
201-500
Founded 2010
$243M raised

Description

  • Own and evolve the One-to-Many training offering, including Engagement Academy and Stadium webinars.
  • Deliver webinars that drive client platform adoption and engagement.
  • Maintain and update Academy content in line with product releases.
  • Develop scalable learning ecosystems, training paths, toolkits, and client use-case content.
  • Analyze Academy completion rates and webinar satisfaction scores to improve the training catalog.
  • Collaborate with Customer Success and Product teams to address client friction points and adoption needs.
  • Contribute platform-usage and client-engagement best practices to the internal Confluence knowledge base.
  • Participate in Product discovery meetings and share client adoption insights.
  • Lead initiatives to improve the One-to-Many strategy, such as new webinar formats, gamification, or localized content.
  • Onboard and mentor new Trainers and serve as a subject-matter resource for complex solution training.

Requirements

  • 3+ years of successful experience as a Trainer or in a client-facing Customer Success or Customer Care role.
  • Ability to become an expert in the platform from both user and administrator perspectives.
  • Strong listening, teaching, and facilitation skills.
  • Clear, concise written and verbal communication skills.
  • Excellent writing, spelling, and grammar in both German and English.
  • Proactive approach and comfort working in a results-oriented culture.
  • Experience in the learning industry is preferred.
  • Interest in collaborative learning methodologies and client platform adoption.

Benefits

  • Compensation package including base salary, variable pay, and equity.
  • Flexible working hours and fully remote work anywhere in France.
  • Work-from-home stipend, RTT, and lunch vouchers.
  • Medical insurance and gym subscription.
  • One month of parental leave for the second parent.
  • Employee resource groups focused on mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.

Interested in this position?

Apply directly on the company website

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