Trilingual Trainer EMEA (m/f/d)

12 hours, 42 minutes ago
Full-time
Mid Level
Customer and Technical Support
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
201-500
Founded 2010
$243M raised

Description

  • Deliver Stadium webinars that build client confidence, platform engagement, and adoption.
  • Own and continuously improve the One-to-Many training offer, including the Engagement Academy and webinar program.
  • Update Academy content to reflect product releases and client needs.
  • Analyze Academy completion rates and webinar satisfaction scores to improve the training catalog.
  • Partner with Customer Success and Product teams to address client friction points and share adoption insights.
  • Participate in product discovery meetings to represent how clients use and adopt the platform.
  • Create and maintain internal processes, best practices, and documentation in Confluence.
  • Develop new webinar formats, localized content, gamified learning experiences, and advanced training toolkits.
  • Onboard and mentor new Trainers.
  • Own a recurring team training area, such as complex solution training.

Requirements

  • 3+ years of experience as a Trainer or in a client-facing Customer Success or Customer Care role.
  • Fluency in German, English, and French, with excellent writing, spelling, and grammar skills in all three languages.
  • Strong listening, teaching, written communication, and verbal communication skills.
  • Ability to explain ideas clearly and concisely to clients and colleagues.
  • Ability to become an expert in the platform from both user and administrator perspectives.
  • Proactive approach and comfort working in a results-oriented environment.
  • Experience in the learning industry is preferred.
  • Enthusiasm for 360Learning's working environment and culture.

Benefits

  • Compensation package including base salary, variable pay, and equity.
  • Work-from-home perks and the option to work remotely from anywhere in Germany.
  • Flexible working hours.
  • One month of parental leave for the second parent.
  • Employee resource groups focused on mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.
  • Equal-opportunity and inclusive workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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