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CRM Manager

1 week, 1 day ago
Indonesia
Full-time
Senior
Email Marketing Manager
Sales and Business Development
CRM HubSpot Microsoft Dynamics 365 Salesforce
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AVOMIND

AVOMIND

AVOMIND is a global recruitment firm based in Berlin, specializing in hiring commercial, strategy, and analytics & insights talent for companies and candidates worldwide. With a focus on executive search and embedded recruitment, AVOMIND connects high-...

Professional Services
11-50
Founded 2019
View All Jobs 97

Description

  • Build and scale the company's CRM function from scratch, including strategy, processes, and technology.
  • Own the implementation, configuration, and ongoing optimization of the CRM platform.
  • Develop and execute CRM initiatives that improve customer acquisition, engagement, retention, and lifecycle management.
  • Design and automate customer journeys, lead nurturing programs, and communication workflows.
  • Partner closely with Business Development, Marketing, and Operations to align CRM with business objectives.
  • Maintain high standards of CRM data quality, governance, and reporting.
  • Develop dashboards and performance metrics to monitor pipeline health, customer engagement, and campaign effectiveness.
  • Identify opportunities to improve customer experience through CRM insights and automation.
  • Train internal team members on CRM best practices and drive adoption across the organization.

Requirements

  • 5–7 years of hands-on CRM experience.
  • Proven experience in a B2B and/or professional services environment.
  • Demonstrated success building or significantly scaling a CRM function from 0 to 1.
  • Strong understanding of CRM strategy, customer lifecycle management, automation, and data management.
  • Experience with CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or similar.
  • Analytical mindset with experience using CRM data to drive business decisions.
  • Excellent project management and cross-functional collaboration skills.
  • Self-starter with a strong sense of ownership and the ability to identify opportunities and execute independently.
  • Excellent communication skills in English.
  • Based in Jakarta or nearby.
  • Experience in entrepreneurial, ambiguous environments is preferred.

Benefits

  • Competitive monthly base salary.
  • BPJS Manpower coverage.
  • Private health insurance.
  • 20 vacation days per year plus local public holidays.
  • Coaching and development program.
  • Weekly global trainings and continuous learning opportunities.
  • Full remote setup with flexible working style.
  • Exposure to international markets and global clients.

Interested in this position?

Apply directly on the company website

Apply Now

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