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CRM Manager

2 months, 2 weeks ago
Indonesia, Thailand, Vietnam, Malaysia, Philippines, Singapore
Full-time
Senior
Email Marketing Manager
Sales and Business Development
CRM HubSpot Microsoft Dynamics 365 Salesforce
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AVOMIND

AVOMIND

AVOMIND is a global recruitment firm based in Berlin, specializing in hiring commercial, strategy, and analytics & insights talent for companies and candidates worldwide. With a focus on executive search and embedded recruitment, AVOMIND connects high-...

Professional Services
11-50
Founded 2019
View All Jobs 83

Description

  • Build and scale the company's CRM function from scratch, including strategy, processes, and technology.
  • Own the implementation, configuration, and ongoing optimization of the CRM platform.
  • Develop and execute CRM initiatives that improve customer acquisition, engagement, retention, and lifecycle management.
  • Design and automate customer journeys, lead nurturing programs, and communication workflows.
  • Partner with Business Development, Marketing, and Operations to align CRM with business objectives.
  • Maintain CRM data quality, governance, and reporting standards.
  • Develop dashboards and performance metrics to monitor pipeline health, customer engagement, and campaign effectiveness.
  • Identify opportunities to improve customer experience through CRM insights and automation.
  • Train internal team members on CRM best practices and drive adoption across the organization.

Requirements

  • 5–7 years of hands-on CRM experience, ideally with end-to-end ownership of CRM initiatives.
  • Proven experience in a B2B and/or professional services environment.
  • Demonstrated success in building or significantly scaling a CRM function from the ground up.
  • Strong understanding of CRM strategy, customer lifecycle management, marketing automation, customer segmentation, and data management.
  • Hands-on experience with CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or similar.
  • Strong analytical skills with the ability to use CRM data and insights to drive business decisions and continuous improvement.
  • Excellent project management and cross-functional stakeholder management skills.
  • Highly proactive and self-driven, with the ability to work autonomously and navigate ambiguity.
  • Strong communication skills in English, both written and verbal.

Benefits

  • Coaching and Development Program.
  • Weekly global trainings and continuous learning opportunities.
  • Fast-track career progression, with 70% of the team promoted in the last 12 months.
  • Exposure to international markets and global clients.
  • Full remote setup with a flexible working style.
  • Competitive monthly base salary.
  • BPJS Manpower and private health insurance.
  • 20 vacation days per year plus local public holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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