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Donor Lifecycle Marketing Manager (Remote)

5 hours, 11 minutes ago
United States
Full-time
Mid Level
Email Marketing Manager
Marketing and Growth
Email Marketing HubSpot JIRA Looker SQL Tableau
Apply Now
charity: water

charity: water

charity: water is a nonprofit organization bringing clean and safe drinking water to developing nations. Join us in ending the water crisis by supporting sustainable water projects and hygiene programs.

Diversified Consumer Services
51-250
Founded 2006
$2M raised
View All Jobs 5

Description

  • Own retention, upgrade, and additional-gift strategies for recurring and one-time donors.
  • Build and manage automated welcome, onboarding, stewardship, lapse-prevention, and win-back journeys.
  • Plan and execute coordinated campaigns across email, SMS, paid media, and direct mail.
  • Develop recurring-donor upgrade and seasonal additional-gift programs.
  • Partner with RevOps to reduce failed-payment churn and improve payment recovery.
  • Design testing roadmaps covering messaging, ask amounts, timing, creative, and channel mix.
  • Build segmentation and reporting for cohort retention, channel performance, and revenue attribution.
  • Collaborate with Creative, paid media, direct mail, Partnerships, Social, and vendors on campaigns and storytelling.
  • Manage agency relationships, budgets, timelines, and donor handoffs to relationship managers.

Requirements

  • 4–6 years of experience in lifecycle, retention, CRM, or digital fundraising marketing with measurable retention or donor-value results.
  • Hands-on experience across at least three channels: email, SMS, paid media, or direct mail.
  • Experience building automated journeys in platforms such as Salesforce Marketing Cloud, Iterable, Marketo, Klaviyo, or HubSpot.
  • Strong analytical, audience-segmentation, testing, and reporting skills.
  • Excellent writing and donor-focused messaging skills.
  • Strong project management skills with the ability to manage multiple campaigns and deadlines.
  • Passion for charity: water’s mission and interest in donor experience.
  • Experience with recurring or subscription programs preferred.
  • Experience with direct-mail fundraising or SMS compliance preferred.
  • Familiarity with Salesforce NPSP, Iterable, JIRA, SQL, Looker, or Tableau preferred.
  • Eligible to work in the United States without current or future company sponsorship.
  • Remote within the U.S.; Nashville is preferred.

Benefits

  • $88,000–$94,000 annual salary range.
  • Unlimited PTO and Summer Fridays.
  • Six-week paid sabbatical after five years.
  • Annual bonus potential.
  • 401(k) plan with employer match.
  • Medical coverage at 85%, plus dental and vision contributions; FSA options.
  • 16 weeks of paid maternity and paternity leave.
  • Home-office, professional-development, and personal-use stipends.
  • Flexible working hours with core availability from 10 a.m.–4 p.m. ET.
  • Two to four annual team travel requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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