Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services

Information Technology

89 open positions

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Virtual Assistant – Customer Support & Community Concierge (Online Dog Training)

1 week, 3 days ago

Philippines, South Africa

Part-time

Junior

Customer Support

Customer and Technical Support

Email Marketing

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Assist World

IT Services

View All Jobs 89

Description

Handle day-to-day inbox support for login/access issues, billing questions, and pre-purchase inquiries.
Maintain and update saved replies, FAQs, macros, and response libraries.
Moderate free and paid Facebook community groups and triage member questions.
Welcome new members and direct them to the correct lessons, resources, or content.
Provide light retention outreach to inactive members and flag churn risks.
Attend Zoom webinars and workshops to manage chat Q&A, links, and basic technical support.
Post announcements, pin updates, and organize membership resources so content is easy to find.
Track recurring issues and feature requests and suggest improvements to processes or content.
Maintain SOPs and provide weekly support metrics and reporting.

Requirements

Excellent written and spoken English with a clear, friendly communication style.
High empathy and a strong customer service mindset.
Comfortable using voice notes and communicating calmly under pressure during live events.
Strong technical aptitude and problem-solving ability with a quick learning curve for new platforms.
Proven experience supporting digital memberships or online courses.
Ability to work proactively, independently, and with minimal handholding after onboarding.
Experience with New Zenler or similar platforms such as Kajabi, Teachable, or Thinkific is preferred.
Experience with Facebook Groups, Zoom, Google Workspace, and Kit or comparable email platforms is preferred.
Experience in pet or dog training communities is a nice to have.
Experience with retention, churn prevention, tagging, reason codes, or weekly support reporting is a nice to have.

Benefits

$500 to $700 per month compensation.
100% remote work.
$50 birthday bonus.
$200 testimonial bonus.
$300 tenure bonus every 6 months.
$500 entry into a monthly raffle.
No tracker requirement.

Interested in this position?

Apply directly on the company website

Apply Now

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