German Speaking Customer Agent For Booking.com - Work Remote In Greece

1 hour, 24 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Deliver customer support in German via phone, email, and chat in a remote setting.
  • Assist customers with booking inquiries, modifications, cancellations, and other travel-related questions.
  • Resolve customer concerns and issues efficiently to support high customer satisfaction.
  • Document customer interactions accurately in the CRM system.
  • Collaborate with other teams to improve customer experience and operational processes.
  • Stay updated on Booking.com policies, travel trends, and promotions.

Requirements

  • Fluency in German, both spoken and written, is required.
  • English proficiency is an advantage.
  • Previous customer service experience, preferably in travel or hospitality, is an asset.
  • Strong communication and interpersonal skills with a customer-oriented approach.
  • Ability to work independently and efficiently in a remote environment.
  • Proficiency with computers, CRM software, and digital communication tools.
  • Reliable internet connection and a suitable home office environment.
  • Proactive problem-solving skills and adaptability in a dynamic work environment.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Health insurance.
  • 2 extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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