Customer Support & Virtual Assistant

4 hours, 15 minutes ago
Full-time
Junior
Customer and Technical Support
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services

Description

  • Respond to customer questions and support requests across communication channels.
  • Troubleshoot basic technical issues involving logins, platforms, 2FA, software navigation, and screen sharing.
  • Guide customers patiently through technical problems and escalate issues when needed.
  • Attend internal and client meetings, take notes, and organize action items.
  • Track tasks, requests, and follow-ups to ensure deadlines and commitments are not missed.
  • Provide general administrative and day-to-day support to the business owner.
  • Review meeting transcripts and use AI tools to identify and organize action items.
  • Use AI and productivity tools to improve workflows and reduce manual administration.
  • Learn and implement new systems and productivity tools as required.

Requirements

  • Excellent written and spoken English.
  • Previous experience in customer support, virtual assistance, administration, or a similar role.
  • Ability to troubleshoot basic technical issues and navigate software, logins, 2FA, screen sharing, and online platforms.
  • Strong communication, problem-solving, and customer service skills.
  • Highly organized with excellent attention to detail.
  • Patient and empathetic when supporting customers with limited technical knowledge.
  • Curious and able to learn new systems and software quickly.
  • Comfortable working independently and taking initiative.
  • Experience with Salesforce, HubSpot, Monday.com, or Microsoft Teams (preferred).
  • Experience with Claude, ChatGPT, or other AI tools, or supporting customers in construction, technology, or consulting (preferred).

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • No activity tracker.

Interested in this position?

Apply directly on the company website

Apply Now

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