Customer Care Specialist - Inbound Phone Support (Remote in Texas)

1 hour, 9 minutes ago
Full-time
Entry Level
Customer and Technical Support
HONK

HONK

HONK provides a technology-driven platform that connects drivers with over 35,000 roadside assistance professionals nationwide, offering on-demand services such as towing, tire changes, jump starts, and fuel delivery, all accessible via a mobile app or...

Road & Rail
51-250
Founded 2014
$32M raised

Description

  • Provide friendly, professional, and timely customer support by phone.
  • Use HONK’s proprietary technology to connect customers with nationwide service providers.
  • Assess customer needs, build rapport, and provide situation-specific solutions.
  • Monitor service requests through completion and resolve delays or issues.
  • Clearly explain service details, expectations, and next steps.
  • Manage high-volume interactions efficiently in a fast-paced environment.
  • Take ownership of customer issues and develop creative solutions.
  • Build knowledge of HONK’s services, technology, and processes to answer customer questions.

Requirements

  • Customer-facing experience resolving issues by phone.
  • Ability to engage customers calmly and professionally and deliver effective solutions.
  • Ability to handle extremely high-volume calls while maintaining composure under pressure.
  • Strong problem-solving skills, including a consultative approach to finding solutions.
  • Fluency in English; Spanish proficiency is a plus.
  • Must reside in Texas.
  • Availability to work full-time shifts in a 24/7 operation.
  • A secluded, uninterrupted workspace that protects confidential information.
  • Internet connection with at least 5 Mbps download and 2.5 Mbps upload speeds.
  • Work-from-home experience and compatible equipment are preferred.

Benefits

  • Fully remote, work-from-home position.
  • Flexible opportunities across multiple full-time shifts in a 24/7 operation.
  • Remote-first work environment with collaboration and flexibility.
  • Inclusive workplace committed to equal employment opportunity.

Interested in this position?

Apply directly on the company website

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