Customer Care Specialist - Inbound Phone Support (Remote in Georgia)

55 minutes ago
Full-time
Entry Level
Customer and Technical Support
HONK

HONK

HONK provides a technology-driven platform that connects drivers with over 35,000 roadside assistance professionals nationwide, offering on-demand services such as towing, tire changes, jump starts, and fuel delivery, all accessible via a mobile app or...

Road & Rail
51-250
Founded 2014
$32M raised

Description

  • Provide friendly, professional, and timely customer support by phone.
  • Use HONK’s proprietary technology to connect customers with its nationwide service-provider network.
  • Assess customer needs, build rapport, and provide situation-specific solutions.
  • Monitor service requests through completion and resolve delays or other issues.
  • Clearly explain service details, expectations, and next steps to customers.
  • Manage high-volume interactions efficiently in a fast-paced, 24/7 call center environment.
  • Take ownership of customer issues and develop creative solutions to deliver positive outcomes.
  • Build knowledge of HONK’s services, technology, and processes to answer customer questions confidently.

Requirements

  • Customer-facing experience resolving issues by phone.
  • Ability to engage customers quickly, calmly, and professionally while delivering effective solutions.
  • Ability to handle extremely high-volume calls and remain composed under pressure.
  • Strong problem-solving skills and a consultative approach to determining customer solutions.
  • Fluency in English; Spanish proficiency is a plus.
  • Residence in the state of Georgia.
  • A secluded, uninterrupted workspace that protects confidential information and minimizes distractions.
  • Internet connection with minimum speeds of 5 Mbps download and 2.5 Mbps upload.
  • Work-from-home experience and compatible home-office equipment preferred.

Benefits

  • Fully remote, work-from-home position.
  • Full-time shifts available across HONK’s 24/7 operations.
  • Remote-first workplace emphasizing flexibility and collaboration.
  • Inclusive, equal-opportunity work environment.

Interested in this position?

Apply directly on the company website

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