RemoteLeaf Logo
Log in Sign up

Customer Care Specialist - Inbound Phone Support (Remote in North Carolina)

1 hour ago
United States
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
HONK

HONK

HONK provides a technology-driven platform that connects drivers with over 35,000 roadside assistance professionals nationwide, offering on-demand services such as towing, tire changes, jump starts, and fuel delivery, all accessible via a mobile app or...

Road & Rail
51-250
Founded 2014
$32M raised
View All Jobs 6

Description

  • Provide friendly, professional, and timely customer support by phone.
  • Use HONK’s proprietary technology to connect customers with its nationwide service-provider network.
  • Assess customer needs, build rapport, and provide situation-specific solutions.
  • Monitor service requests through completion and resolve delays or issues.
  • Explain service details, expectations, and next steps clearly.
  • Deliver efficient, high-quality service in a fast-paced, high-volume environment.
  • Take ownership of customer issues and resolve them creatively.
  • Develop knowledge of HONK’s services, technology, and processes to answer questions confidently.

Requirements

  • Must reside in North Carolina.
  • Customer-facing experience resolving issues over the phone preferred.
  • Ability to engage customers calmly and professionally and provide effective solutions.
  • Ability to handle extremely high-volume calls while maintaining composure under pressure.
  • Demonstrated problem-solving ability, including a consultative approach to determining solutions.
  • Fluency in English required; Spanish proficiency is a plus.
  • Must have a secluded, uninterrupted workspace where confidential information can be protected.
  • Must have an internet connection with at least 5 Mbps download and 2.5 Mbps upload speeds.
  • Work-from-home experience and suitable home-office equipment preferred.
  • Availability for full-time work across HONK’s 24/7 operating schedule.

Benefits

  • Fully remote, work-from-home position.
  • Multiple full-time shift options.
  • Remote-first work environment with flexibility to work from anywhere in the United States, subject to role-specific location requirements.
  • Inclusive workplace committed to equal employment opportunity and diversity.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Wing Assistant

Customer Service Representative (Mandarin Bilingual) | 20704

Wing Assistant 51-250 Professional Services

Wing is hiring a remote Customer Service Representative to support English- and Mandarin-speaking customers with inquiries, orders, invoicing, approvals, and scheduling for client operations.

Philippines Full-time Junior Customer Support
$9k-$13k
1 hour, 30 minutes ago
LBC Mortgage

Call Center Agent

LBC Mortgage 11-50 Real Estate

LBC Mortgage is hiring a bilingual Customer Service Representative to support insurance customers remotely during PST business hours by handling inquiries, documentation, policy updates, and issue resolution.

Colombia Portugal Mexico Argentina Brazil Full-time Mid Level Customer Support
1 hour, 45 minutes ago
CXM Direct

Customer Support Officer

CXM Direct 51-250 Capital Markets

CXM Group is seeking a Customer Support Specialist to assist forex and financial-market clients globally by resolving account, platform, technical, and transactional issues through multiple communication channels.

Portugal Peru Mexico Argentina Brazil Full-time Mid Level Customer Support
CRM
1 hour, 45 minutes ago
Staffing For Doctors

Bilingual Medical Insurance/ Administrative Specialist- Orthopedics

Staffing For Doctors Health Care Providers & Services

Full-time contractor Insurance Specialist/Medical Receptionist supporting a high-volume Orthopedics, Neurology, or Pain Medicine practice by converting patient calls, managing insurance workflows, and scheduling care.

Philippines Colombia Ecuador El Salvador Honduras Nicaragua Contract Junior Customer Support Operations Specialist
$12k-$12k
1 hour, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers