Senior Customer Engineer, Federal

2 months, 1 week ago
Full-time
Senior
Customer and Technical Support
Armada

Armada

Armada is a full-stack edge infrastructure company that specializes in edge computing and AI solutions tailored for remote and rugged environments. Through its Armada Edge Platform (AEP), the company provides compute, storage, connectivity, and AI/ML capabilities. Armada operates in over 100 countries, addressing operational challenges with thousands of connected assets and active users. The company focuses on simplifying data management and AI deployment in disconnected settings, making it easier for industries to leverage technology. Armada's product lineup includes Atlas, a tool for monitoring IoT devices; Galleon, ruggedized modular data centers for AI inference; Bridge, a platform for managing GPUs; and a Marketplace for hardware and software for remote operations. Armada serves various sectors, including oil and gas, public sector, manufacturing, mining, logistics, and telecommunications, enhancing safety, productivity, and automation in challenging environments.

information technology & services
201-500
Founded 2022
$226M raised

Description

  • Provide technical guidance to customers and sales peers on Armada’s products and services.
  • Understand customer challenges and propose appropriate technical solutions.
  • Lead technical demonstrations, proof-of-concepts, and workshops for prospective clients.
  • Collaborate cross-functionally on customer engagements, technical scoping, and proposal development.
  • Influence internal teams on solution strategy, resource prioritization, and business outcomes.
  • Build and maintain trusted relationships with key client stakeholders and decision makers.
  • Stay current on industry trends, competitive developments, and emerging technologies.
  • Support field teams with technical education, product knowledge, and selling strategies.
  • Work proactively, fill gaps, and contribute beyond core role responsibilities in ambiguous situations.

Requirements

  • U.S. citizenship and eligibility for a Secret or higher security clearance.
  • Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree is a plus.
  • 5+ years of experience in pre-sales, sales engineering, or solution architecture supporting technical products.
  • Conceptual understanding of networking and connectivity fundamentals, including IP addressing, firewalls, SD-WAN, and satellite or cellular communication systems such as Starlink or LTE/5G.
  • Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure.
  • Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems.
  • Excellent communication and presentation skills for technical and non-technical audiences.
  • Strong problem-solving ability and comfort working in ambiguity.
  • Ability to manage multiple priorities in a dynamic environment.
  • Willingness and ability to travel, including internationally, as needed.
  • Experience with MEDDPICC, Challenger Sale, Command of the Message, or other sales methodologies is preferred.
  • Demonstrable expertise in AI and Edge AI solution architecture, modular data center systems and rack solutions, or asset management systems and integration architecture is preferred.
  • Hands-on familiarity with AI frameworks such as TensorFlow, PyTorch, or ONNX is preferred.
  • Experience with hybrid cloud, distributed computing, VMware, Docker, Kubernetes, or Azure Stack Edge is preferred.
  • Experience integrating remote field assets, IoT sensors, camera systems, or telemetry protocols such as RESTful APIs, WebSockets, and SNMP is preferred.

Benefits

  • On-target earnings salary range of $188,000 to $235,000 USD.
  • Equity as part of the compensation package.
  • Subsidized medical, dental, and vision coverage.
  • Health savings accounts, flexible spending accounts, and dependent care FSAs.
  • Retirement plan options including 401(k) and Roth 401(k).
  • Unlimited paid time off.
  • 14 paid company holidays per year.

Interested in this position?

Apply directly on the company website

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