AI Solutions Manager, SMB

2 weeks ago
Full-time
Junior
Artificial Intelligence and Machine Learning
Arize AI

Arize AI

Arize AI offers a machine learning observability platform that enables practitioners to detect, diagnose, and improve the performance of their models, particularly focusing on enhancing the efficiency and outcomes of large language model applications.

IT Services
51-250
$61M raised

Description

  • Build and deepen relationships with AI/ML practitioners and executives to drive adoption and expanded usage across customer accounts.
  • Conduct discovery with customers to understand goals, present product capabilities, and propose tailored solutions.
  • Collaborate with Solutions Engineering and Application Engineering to support complex implementations and technical best practices.
  • Run customer workshops and training sessions during onboarding.
  • Lead business reviews to demonstrate value, identify opportunities, and strengthen partnerships.
  • Proactively identify growth opportunities by analyzing customer usage and unmet needs.
  • Own the full expansion and renewal sales cycle across the book of business.
  • Maintain accurate CRM and internal tooling hygiene to support the revenue team.

Requirements

  • 2+ years of experience as a Customer Success Manager in SaaS.
  • Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts.
  • Experience selling AI/ML or data infrastructure software to VP- and C-suite stakeholders is a plus.
  • Self-starter with a customer-first mindset and the ability to thrive in limited-process environments.
  • Strong organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
  • Excellent communication skills for articulating observations and collaborating across teams.
  • Ability to demo technical products and translate value into tailored customer solutions.
  • Strong team player who values collaboration and collective success.
  • Familiarity with AI/ML workflows or GenAI technologies is a bonus.

Benefits

  • Estimated annual salary and variable compensation of $140,000 to $175,000.
  • Competitive equity package.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • 401(k) plan.
  • Unlimited paid time off.
  • Generous parental leave plan.
  • Mental and wellness support.
  • Remote-first work environment with a monthly WFH stipend for co-working spaces.

Interested in this position?

Apply directly on the company website

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