Account Manager

3 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
251-1K
Founded 2016

Description

  • Own a portfolio of client accounts, including renewals, upselling, cross-selling, and day-to-day relationship management.
  • Serve as the primary SDS contact and build strong relationships with key clients.
  • Understand client objectives and align SDS products and services with their goals.
  • Conduct regular client meetings and check-ins to assess satisfaction, address concerns, and identify opportunities.
  • Collaborate with sales, marketing, product, and implementation teams to meet client needs and support successful onboarding and adoption.
  • Act as a trusted advisor, helping clients use SDS solutions to improve operational efficiency, customer engagement, and profitability.
  • Monitor and analyze account metrics and provide reports to clients and internal stakeholders.
  • Identify and pursue new business opportunities within existing accounts.
  • Stay informed about industry trends and market developments to provide relevant client insights.

Requirements

  • 1–4 years of experience in account management, customer success, or B2B sales.
  • Experience using a CRM such as HubSpot or similar.
  • Self-directed and comfortable working with ambiguity in a newly created role.
  • Clear and confident verbal and written communication skills with the ability to build trust quickly.
  • Commercial mindset with the ability to identify upsell opportunities and renewal risks.
  • Curiosity about clients’ businesses and objectives beyond their contracts.
  • A degree, diploma, or equivalent tertiary education is preferred.
  • Experience in housing, the public sector, or property software is preferred but not required.

Benefits

  • Base salary plus commission tied to account growth.
  • Opportunity to shape processes and establish an account management function within a small team.
  • Training and support to learn the housing and property software domain.

Interested in this position?

Apply directly on the company website

Apply Now

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