Senior Account Manager

3 weeks, 1 day ago
Full-time
Senior
Customer and Technical Support
Kobie Marketing

Kobie Marketing

Kobie Marketing specializes in providing comprehensive loyalty marketing solutions, combining strategy, technology, and program management to enhance customer experiences and drive enterprise value for leading global brands.

Professional Services
251-1K
Founded 1990

Description

  • Serve as the primary client partner and operational lead across assigned workstreams.
  • Manage priorities, timelines, dependencies, risks, scope changes, and client communications.
  • Own planning cadences, client touchpoints, executive check-ins, and business reviews.
  • Prepare agendas, contact reports, presentations, weekly updates, and other client communications.
  • Develop and manage account plans, strategic roadmaps, and technical roadmaps.
  • Coordinate gamification initiatives from concept through launch with Strategy, Creative, Development, and QA teams.
  • Connect client business needs to Kobie’s loyalty platform capabilities and coordinate Product or Technology support.
  • Translate loyalty insights and client objectives into recommendations for engagement, gamification, optimization, and platform utilization.
  • Manage project estimates, timelines, resource plans, forecasting, invoicing, profitability, and account growth opportunities.

Requirements

  • Bachelor’s degree in Marketing, Business, Communications, or a related field.
  • 5+ years of experience, preferably in loyalty, marketing, client services, or technology-enabled marketing.
  • Experience serving as the day-to-day client lead for a complex enterprise account or program.
  • General marketing knowledge required; loyalty and gamification experience strongly preferred.
  • Experience coordinating complex initiatives across strategy, creative, and technology teams without direct authority.
  • Ability to manage multiple projects and workstreams while prioritizing deadlines.
  • Strong verbal, written communication, presentation, project management, and planning skills.
  • Technical aptitude with loyalty platforms, SaaS products, and broader martech ecosystems.
  • Experience with strategic and tactical marketing across multiple channels and customer journeys.
  • Ability to interpret performance metrics, understand financial and customer data concepts, work independently, and travel as needed.

Benefits

  • Remote-first and flexible work environment.
  • Flexible Time Off.
  • Nine company-wide holidays.
  • Benefits supporting professional growth, development, and personal well-being.
  • Periodic travel opportunities for client meetings, collaboration, training, and company events.
  • Inclusive workplace with diversity, equity, and inclusion initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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