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Customer Success Manager

8 hours, 30 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
ApartmentIQ

ApartmentIQ

ApartmentIQ provides data-driven solutions for property managers in the real estate industry.

View All Jobs 4

Description

  • Build and nurture strong relationships across assigned accounts with decision-makers and stakeholders.
  • Create and document tailored customer success plans for each account.
  • Conduct regular business reviews to track progress and customer outcomes.
  • Own retention targets within the assigned client base.
  • Identify and surface expansion opportunities and partner with Sales to close them.
  • Advise customers on strategy, product releases, and growth opportunities.
  • Maintain strong product and data fluency across the ApartmentIQ suite and explain data questions directly to clients.
  • Tailor communications to different buyer personas across each account.
  • Partner with Product, Support, and Marketing to inform roadmap and customer communications.
  • Maintain accurate and up-to-date customer records in the CRM.

Requirements

  • 4+ years of customer success management experience.
  • Multifamily industry experience preferred.
  • SaaS experience preferred.
  • Proven track record of hitting monthly benchmarks and metrics.
  • Comfort operating in a multi-product, technically complex environment.
  • Experience with data-heavy or analytics-driven SaaS platforms preferred.
  • Strong communication skills and the ability to navigate complex, multi-persona relationships.
  • Self-driven, coachable, and energized by a growth mindset.
  • Ability to create strong customer experiences in a high-touch book of business.
  • Bachelor's degree or higher.
  • Must be authorized to work for any employer in the U.S.; sponsorship is not available.

Benefits

  • Remote-first work from most of the U.S.
  • Competitive salary.
  • Flexible vacation policy.
  • Paid parental leave.
  • Medical, dental, and vision insurance for you and your family.
  • 100% company-paid short-term disability, long-term disability, and basic life insurance.
  • Supplemental insurance coverage, including pet coverage.
  • 401(k) program.

Interested in this position?

Apply directly on the company website

Apply Now

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