Build and nurture strong relationships across assigned accounts with decision-makers and stakeholders.
Create and document tailored customer success plans for each account.
Conduct regular business reviews to track progress and customer outcomes.
Own retention targets within the assigned client base.
Identify and surface expansion opportunities and partner with Sales to close them.
Advise customers on strategy, product releases, and growth opportunities.
Maintain strong product and data fluency across the ApartmentIQ suite and explain data questions directly to clients.
Tailor communications to different buyer personas across each account.
Partner with Product, Support, and Marketing to inform roadmap and customer communications.
Maintain accurate and up-to-date customer records in the CRM.

Requirements

4+ years of customer success management experience.
Multifamily industry experience preferred.
SaaS experience preferred.
Proven track record of hitting monthly benchmarks and metrics.
Comfort operating in a multi-product, technically complex environment.
Experience with data-heavy or analytics-driven SaaS platforms preferred.
Strong communication skills and the ability to navigate complex, multi-persona relationships.
Self-driven, coachable, and energized by a growth mindset.
Ability to create strong customer experiences in a high-touch book of business.
Bachelor's degree or higher.
Must be authorized to work for any employer in the U.S.; sponsorship is not available.

Benefits

Remote-first work from most of the U.S.
Competitive salary.
Flexible vacation policy.
Paid parental leave.
Medical, dental, and vision insurance for you and your family.
100% company-paid short-term disability, long-term disability, and basic life insurance.
Supplemental insurance coverage, including pet coverage.
401(k) program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Success Manager

SecurityScorecard 251-1K IT Services

SecurityScorecard is hiring a Senior Customer Success Manager to manage strategic cybersecurity customers, helping them improve risk management, adopt the platform, and achieve long-term value while supporting retention and revenue growth.

United States Full-time Senior Customer Success Manager

$160k-$200k

Cybersecurity

8 hours ago

Apply

8 hours ago

Provider Success Manager - Birmingham, Alabama

Clover Health 251-1K Insurance

Counterpart Health is seeking a Birmingham, Alabama–based Provider Success Manager to manage primary care partnerships and drive adoption, effective implementation, and ongoing success of Counterpart Assistant in value-based care.

United States Full-time Senior Customer Success Manager

$108k-$140k

8 hours, 15 minutes ago

Apply

8 hours, 15 minutes ago

Director of Customer Success

AvidXchange 1K-5K Internet Software & Services

AvidXchange is seeking a Director of Customer Success to lead its Customer Success organization for AP automation and payment solutions, improving retention, adoption, satisfaction, value realization, and growth through scalable programs and operational excellence.

United States Full-time Executive Customer Success Manager

CRM HubSpot Salesforce

8 hours, 30 minutes ago

Apply

8 hours, 30 minutes ago