Senior Analyst, Customer Success Operations

1 day, 9 hours ago
Full-time
Mid Level
Data Science and Analytics
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996

Description

  • Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, and usage and engagement KPIs.
  • Translate reporting trends into actionable insights for Customer Success leadership.
  • Run QA checks to catch data issues before they reach leadership.
  • Partner with account managers, customer success managers, pre-sales, and application specialists on large and complex projects.
  • Support the Senior Manager, Customer Success Operations on program delivery across the customer base.
  • Build working relationships with cross-functional stakeholders to represent CS Operations needs and surface early signals.
  • Contribute to strategic project delivery, including CS Platform and Usage Based Pricing initiatives.
  • Serve as the go-to resource for cross-functional and customer-facing context within Customer Success Operations.

Requirements

  • 3 to 5 years of customer operations experience, ideally at a high-growth B2B SaaS or AI company.
  • Prior exposure to customer success.
  • Strong understanding of SaaS and Customer Success metrics, including NRR, GRR, renewal rate, MAU, and DAU.
  • Experience working in Salesforce, Gainsight, and forecasting tools such as Clari or Gong.
  • Comfort working in ambiguity and solving open-ended problems with a proactive mindset.
  • Strong communication skills with the ability to influence and build trust across functions.
  • Exceptional organizational skills and the ability to manage multiple priorities under tight deadlines.
  • Bonus: experience with SQL, Snowflake or BigQuery, and a BI platform such as Tableau.
  • Nice to have exposure to pre-sales and application specialist functions.

Benefits

  • Base compensation of $99,000 to $110,000 USD.
  • Performance-based bonus potential.
  • Equity.
  • Generous benefits program.

Interested in this position?

Apply directly on the company website

Apply Now

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