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Renewal Account Executive

2 weeks, 4 days ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Algolia

Algolia

Algolia provides a hosted search platform that leverages AI to enhance user experience and developer engagement, enabling enterprises and developers to deliver fast, relevant search results across websites and mobile applications.

Internet Software & Services
251-1K
Founded 2012
$334M raised
View All Jobs 22

Description

  • Own and execute a portfolio of renewal contracts across an assigned territory.
  • Manage the end-to-end renewal process, including renewal notices, quotes, forecasting, negotiations, and legal and procurement coordination.
  • Partner with Account Executives, Customer Success Managers, Finance, Legal, Deal Desk, and Sales to align on account strategy and execute renewals.
  • Proactively engage customers to assess sentiment, satisfaction, risks, and expansion potential.
  • Identify growth opportunities and drive incremental revenue through upsells, cross-sells, and add-ons.
  • Escalate customer risk and communicate renewal issues internally to support resolution strategies.
  • Provide visibility into renewals and involve leadership when needed.
  • Maintain accurate renewal forecasts and pipeline updates on a monthly and quarterly basis.
  • Follow internal best practices for opportunity management, data quality, quotations, and forecasting.
  • Achieve targets related to attrition reduction, favorable terms, revenue retention, and customer value.

Requirements

  • 3+ years of relevant customer-facing experience at a SaaS or software company.
  • Experience managing strategic and enterprise-level accounts.
  • Strong process management, negotiation, financial acumen, and policy adherence skills.
  • Excellent presentation, written, and verbal communication skills.
  • Ability to build relationships and collaborate closely with teammates.
  • Ability to adapt to rapid shifts in priorities and organizational policies.
  • Strong attention to detail and a process-oriented approach.
  • Proven time management skills and the ability to prioritize effectively.
  • Experience with Salesforce CRM.
  • Preferred experience at a high-growth company with 10,000+ customers and $50M-$200M ARR.
  • Experience with an enterprise CRM or customer service application is a plus.
  • Experience with Gainsight is a plus.
  • Experience leveraging AI to drive efficiencies is a plus.
  • Ability to manage transactions through every stage of the renewal cycle is preferred.
  • Experience negotiating complex multi-year service contracts is preferred.

Benefits

  • On-target earnings of $100,000-$120,000 USD, including base salary and commission.
  • Flexible workplace model with remote and hybrid-remote options for many roles.
  • Autonomy to choose where and when to work in a high-trust environment.
  • Global office presence in Paris, NYC, London, Sydney, and Bucharest.
  • Inclusive workplace culture that values autonomy, diversity, and collaboration.
  • Commitment to supporting employees regardless of background or identity.

Interested in this position?

Apply directly on the company website

Apply Now

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