Algolia

Algolia provides a hosted search platform that leverages AI to enhance user experience and developer engagement, enabling enterprises and developers to deliver fast, relevant search results across websites and mobile applications.

Internet Software & Services

Information Technology

251-1K (800)

Founded 2012

$334M raised

10 open positions

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Customer Success Engineer

4 months ago

Australia

Full-time

Senior

Customer Success

Customer and Technical Support

Android C# Generative AI GitHub iOS Java JavaScript Magento Objective-C PHP Python REST API Ruby Salesforce Shopify Swift

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Algolia

Internet Software & Services

251-1K

Founded 2012

$334M raised

View All Jobs 10

Description

Act as a technical consultant for a variety of customers and deliver ad hoc services tailored to their needs.
Scope, shape, and present technical workshops that drive Algolia adoption.
Advise customers on best practices for search implementation and optimization.
Partner with Customer Success Managers to support long-term customer health and a high-quality support experience.
Work across internal teams and escalate issues as needed to confirm solutions or identify alternatives.
Partner with Product and Engineering teams to build subject matter expertise and serve as a product expert to customers.
Develop, maintain, and present regular case status reports in customer meetings.
Proactively identify technical risks and bottlenecks and work with customers to resolve them.
Provide guidance on how to optimize customer environments.
Support Professional and Expert Foundation offerings as a technical owner for assigned accounts.

Requirements

4+ years of experience in a customer-facing technical role such as Customer Success Engineer, Sales Engineer, Solutions Architect, or consultant, ideally in SaaS.
Functional knowledge of at least one programming language such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
Experience with REST APIs, database management, and web development technologies.
Experience delivering technical workshops, including training, knowledge transfer, implementation, and code review sessions.
Strong ability to explain complex technical concepts to both technical and non-technical audiences.
Proficiency communicating technical issues via phone and email.
Excellent time management, task prioritization, and urgency assessment skills.
A lifelong learning mindset and strong desire to help people solve problems.
Occasional travel to customer locations may be required.
Preferred: Experience implementing or optimizing search and discovery experiences.
Preferred: Experience designing and developing generative AI and agentic applications.
Preferred: Experience working in a high-growth SaaS environment.
Preferred: Familiarity with iOS and Android platforms.
Preferred: Experience supporting open-source projects and GitHub communities.
Preferred: Experience with Shopify, Magento, or Salesforce.

Benefits

Annual total cash compensation range of $130,500 to $163,000 AUD, including base salary and commission.
Flexible workplace strategy with remote, hybrid-remote, or in-office options depending on the role and location.
Global office presence in Paris, NYC, London, Sydney, and Bucharest.
High-trust environment with autonomy over where and when many team members work.
Inclusive workplace with a commitment to respect and support for employees from all backgrounds.
Opportunity to work remotely within the specified country for roles listed as remote.

Interested in this position?

Apply directly on the company website

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