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Customer Success Engineer

1 month ago
Australia
Full-time
Senior
Customer Success
Customer and Technical Support
Android C# Generative AI GitHub iOS Java JavaScript Magento Objective-C PHP Python REST API Ruby Salesforce Shopify Swift
Apply Now
Algolia

Algolia

Algolia provides a hosted search platform that leverages AI to enhance user experience and developer engagement, enabling enterprises and developers to deliver fast, relevant search results across websites and mobile applications.

Internet Software & Services
251-1K
Founded 2012
$334M raised
View All Jobs 22

Description

  • Act as a technical consultant for a variety of customers and deliver ad hoc services tailored to their needs.
  • Scope, shape, and present technical workshops that drive Algolia adoption.
  • Advise customers on best practices for search implementation and optimization.
  • Partner with Customer Success Managers to support long-term customer health and a high-quality support experience.
  • Work across internal teams and escalate issues as needed to confirm solutions or identify alternatives.
  • Partner with Product and Engineering teams to build subject matter expertise and serve as a product expert to customers.
  • Develop, maintain, and present regular case status reports in customer meetings.
  • Proactively identify technical risks and bottlenecks and work with customers to resolve them.
  • Provide guidance on how to optimize customer environments.
  • Support Professional and Expert Foundation offerings as a technical owner for assigned accounts.

Requirements

  • 4+ years of experience in a customer-facing technical role such as Customer Success Engineer, Sales Engineer, Solutions Architect, or consultant, ideally in SaaS.
  • Functional knowledge of at least one programming language such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
  • Experience with REST APIs, database management, and web development technologies.
  • Experience delivering technical workshops, including training, knowledge transfer, implementation, and code review sessions.
  • Strong ability to explain complex technical concepts to both technical and non-technical audiences.
  • Proficiency communicating technical issues via phone and email.
  • Excellent time management, task prioritization, and urgency assessment skills.
  • A lifelong learning mindset and strong desire to help people solve problems.
  • Occasional travel to customer locations may be required.
  • Preferred: Experience implementing or optimizing search and discovery experiences.
  • Preferred: Experience designing and developing generative AI and agentic applications.
  • Preferred: Experience working in a high-growth SaaS environment.
  • Preferred: Familiarity with iOS and Android platforms.
  • Preferred: Experience supporting open-source projects and GitHub communities.
  • Preferred: Experience with Shopify, Magento, or Salesforce.

Benefits

  • Annual total cash compensation range of $130,500 to $163,000 AUD, including base salary and commission.
  • Flexible workplace strategy with remote, hybrid-remote, or in-office options depending on the role and location.
  • Global office presence in Paris, NYC, London, Sydney, and Bucharest.
  • High-trust environment with autonomy over where and when many team members work.
  • Inclusive workplace with a commitment to respect and support for employees from all backgrounds.
  • Opportunity to work remotely within the specified country for roles listed as remote.

Interested in this position?

Apply directly on the company website

Apply Now

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