Dropzone AI

Dropzone AI is a Seattle-based cybersecurity startup founded in February 2023 by CEO Edward Wu. The company focuses on Security Operations Center (SOC) automation and develops autonomous AI agents. Its flagship product, the Dropzone AI SOC Analyst, is recognized as the world's first AI SOC analyst, designed to independently manage Tier 1 security alert investigations without human intervention. The platform automates the investigation of security alerts, actively hunts for threats, responds to attacks, and generates detailed reports. It operates continuously, integrating seamlessly with existing security tools to enhance team efficiency and reduce analyst burnout. Dropzone AI serves over 100 enterprise customers, including notable organizations like UiPath and Zapier, and has raised approximately $57.35 million in funding to support its innovative solutions in the cybersecurity sector.

computer & network security

51-200 (75)

Founded 2023

$57M raised

9 open positions

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Forward Deployed Engineer

3 hours, 10 minutes ago

United States

Full-time

Mid Level

Customer Success

Cybersecurity

Cybersecurity Generative AI Machine Learning SIEM

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Dropzone AI

computer & network security

51-200

Founded 2023

$57M raised

View All Jobs 9

Description

Support strategic accounts as a technical and operationalization resource in partnership with TAMs.
Lead or support technical discovery for strategic customers, pilots, and high-profile accounts.
Review investigations to identify tuning opportunities, workflow friction, and trust gaps.
Develop customer-specific tuning recommendations and configure workflows, notifications, escalations, and approved behaviors.
Translate customer SOC practices into precise platform configurations.
Document support or product cases when existing functionality cannot meet customer needs.
Produce tuning, efficacy, and operationalization reports using customer and platform performance indicators.
Partner with Product and Engineering to communicate product gaps with evidence and customer context.
Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance.

Requirements

4+ years of experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Architect, Security Engineer, Detection Engineer, Technical Customer Success Engineer, or Sales Engineer.
Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations.
Technical acumen in scripting, development, APIs, integrations, networking, SRE, CloudOps, DevOps, or security automation.
Ability to translate ambiguous customer context into precise technical configurations.
Strong written and verbal communication skills.
Excellent judgment regarding customer requests, product gaps, risk, scope, and escalation paths.
Ability to manage multiple customer workstreams with strong follow-through.
Comfort working directly with customers and cross-functionally with TAMs, Product, and Engineering.
Experience working in an early-stage startup with ambiguity, high ownership, and rapid execution.
Experience with SIEM, EDR, SOAR, cloud security, detection engineering, or security automation preferred.
Experience with APIs, integrations, workflow automation, enterprise pilots, delivery playbooks, or strategic pre-sales and post-sales motions preferred.