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Technical Support Specialist

2 months, 3 weeks ago
Philippines
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
CRM HubSpot JIRA Shopify
Apply Now
aidey

aidey

Aidey is a top customer care outsourcing company offering 24/7 support via phone, email, and chat. With over seven years of experience, Aidey provides premium customer support for startups, e-commerce, and SaaS companies. Their tailored Support as a Se...

Professional Services
11-50
Founded 2013
View All Jobs 12

Description

  • Monitor, troubleshoot, and respond to inbound support inquiries in real time with clear and helpful responses.
  • Open, track, and monitor Jira tickets, escalating issues internally when needed.
  • Understand each customer’s business size, background, prior interactions, and goals to provide relevant support.
  • Provide personalized, context-aware guidance rather than relying on scripts.
  • Offer guidance on conversion rate optimization best practices based on customer needs, with support from CRO experts.
  • Work closely with internal teams to resolve customer issues effectively.
  • Deliver prompt, high-quality customer service and maintain a professional, personable approach.

Requirements

  • Excellent English communication skills, including verbal, written, and reading ability, are required.
  • Experience in customer support is an advantage, preferably in SaaS, eCommerce, or tech.
  • Hands-on Shopify experience is an advantage.
  • Experience with HubSpot or similar CRM/ticketing systems is an advantage.
  • Familiarity with conversion rate optimization (CRO) best practices is required.
  • Ability to work well in a small, fast-paced startup team environment.
  • Proactive, customer-first mindset with curiosity about the customer’s business.
  • Strong problem-solving skills and the ability to provide thoughtful, accurate responses.
  • Fresh graduates are welcome to apply if they are a good fit for the role.

Benefits

  • Fully remote, long-term opportunity.
  • Work directly with US-based teams.
  • Stable full-time schedule.
  • Clear processes and structured work.
  • Opportunity to grow into higher-level roles.

Interested in this position?

Apply directly on the company website

Apply Now

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