RemoteLeaf Logo
Log in Sign up

Technical Support Specialist

2 months ago
Philippines
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
CRM HubSpot JIRA Shopify
Apply Now
aidey

aidey

Aidey is a top customer care outsourcing company offering 24/7 support via phone, email, and chat. With over seven years of experience, Aidey provides premium customer support for startups, e-commerce, and SaaS companies. Their tailored Support as a Se...

Professional Services
11-50
Founded 2013
View All Jobs 12

Description

  • Monitor, troubleshoot, and respond to inbound support inquiries in real time with clear and helpful responses.
  • Open, track, and monitor Jira tickets, escalating issues internally when needed.
  • Understand each customer’s business size, background, prior interactions, and goals to provide relevant support.
  • Provide personalized, context-aware guidance rather than relying on scripts.
  • Offer guidance on conversion rate optimization best practices based on customer needs, with support from CRO experts.
  • Work closely with internal teams to resolve customer issues effectively.
  • Deliver prompt, high-quality customer service and maintain a professional, personable approach.

Requirements

  • Excellent English communication skills, including verbal, written, and reading ability, are required.
  • Experience in customer support is an advantage, preferably in SaaS, eCommerce, or tech.
  • Hands-on Shopify experience is an advantage.
  • Experience with HubSpot or similar CRM/ticketing systems is an advantage.
  • Familiarity with conversion rate optimization (CRO) best practices is required.
  • Ability to work well in a small, fast-paced startup team environment.
  • Proactive, customer-first mindset with curiosity about the customer’s business.
  • Strong problem-solving skills and the ability to provide thoughtful, accurate responses.
  • Fresh graduates are welcome to apply if they are a good fit for the role.

Benefits

  • Fully remote, long-term opportunity.
  • Work directly with US-based teams.
  • Stable full-time schedule.
  • Clear processes and structured work.
  • Opportunity to grow into higher-level roles.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

PHIZENIX

PnP Pipeline On-call Support Engineer

PHIZENIX 11-50 information technology & services

This role at an internal engineering organization focuses on monitoring and triaging PnP (Power and Performance) pipelines to keep post-silicon work stable and moving efficiently.

Anywhere Mid Level DevOps Engineer Technical Support Engineer
CI/CD Jest
16 hours, 49 minutes ago
SpotMe

Technical Support Specialist (US - Remote)

SpotMe 51-250 Professional Services

SpotMe is hiring a Technical Support Specialist to support mission-critical B2B event and HCP engagement platform customers in a fast-paced, global follow-the-sun support model.

United States Full-time Junior Technical Support Engineer
CRM
17 hours, 4 minutes ago
Lirio

Technical Support Specialist- Swing Shift

Lirio 51-250 Health Care Providers & Services

Lirio is hiring a remote Technical Support specialist for Customer Operations to support and troubleshoot client environments and services for its behavioral science AI platform.

United States Contract Junior Technical Support Engineer
$62k-$73k
Agile AWS Azure CSS Datadog HTML Machine Learning Mailgun Microsoft Dynamics 365 PostgreSQL Postman Python REST API Salesforce Scrum SendGrid Snowflake SQL Twilio
17 hours, 4 minutes ago
Paramount Commerce

Escalations Analyst / Analyste des escalades techniques

Paramount Commerce 51-250 Diversified Financial Services

Paramount Commerce is hiring an Escalation Analyst to support its Pay-by-Bank API product by monitoring production, resolving merchant integration issues, and helping ensure reliable 24/7 service.

Canada Full-time Mid Level Technical Support Engineer
$52k-$65k
Grafana HTTP JSON Microservices Postman REST API
17 hours, 4 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers