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E-Commerce App Technical Support Specialist (Associate Level)

1 month, 4 weeks ago
Philippines
Full-time
Junior
Technical Support Engineer
Software Development
CRM CSS HTML HubSpot JavaScript JIRA Shopify
Apply Now
aidey

aidey

Aidey is a top customer care outsourcing company offering 24/7 support via phone, email, and chat. With over seven years of experience, Aidey provides premium customer support for startups, e-commerce, and SaaS companies. Their tailored Support as a Se...

Professional Services
11-50
Founded 2013
View All Jobs 12

Description

  • Monitor, troubleshoot, and respond to inbound support inquiries in real time with clear and helpful communication.
  • Open, track, and monitor Jira tickets, escalating issues internally when needed.
  • Understand each customer’s business size, background, prior interactions, and goals to provide personalized support.
  • Provide strategic guidance on conversion rate optimization best practices with input from the client’s CRO experts.

Requirements

  • Fluent, confident, and clear English communication skills, both verbal and written, are required.
  • At least 1 year of experience supporting an eCommerce SaaS application as a Technical Support Specialist is required.
  • Experience handling email support tickets, troubleshooting calls, website code implementation, third-party app configuration, and other implementation issues is required.
  • Hands-on experience with HTML and CSS is required.
  • Hands-on experience with JavaScript is an advantage.
  • Experience working with HubSpot or a similar CRM is required.
  • Availability to work rotating shifts, weekends, and on-call coverage is required.
  • Experience using Jira, browser developer tools, theme editors, app integrations, and APIs is an advantage.
  • Experience providing support through live chat is an advantage.
  • Familiarity with conversion rate optimization (CRO) best practices is an advantage.

Benefits

  • Competitive salary of 360,000-840,000 PHP annually.
  • Fully remote, long-term opportunity.
  • Stable full-time schedule.
  • Clear processes and structured work.
  • Opportunity to grow into higher-level roles.

Interested in this position?

Apply directly on the company website

Apply Now

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