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Client Operations Specialist

11 hours, 27 minutes ago
United States
Full-time
Junior
Sales Operations
Sales and Business Development
CRM Salesforce
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1001-5000
$43M raised
View All Jobs 20

Description

  • Manage the transaction lifecycle from quote through cash, coordinating internal resources to meet customer needs.
  • Review and maintain sales pipelines and forecasts with Client Directors, including recurring Salesforce opportunity reviews.
  • Resolve customer questions and issues independently and coordinate internal or external support when needed.
  • Assist Client Directors in structuring deals and preparing customer pricing and proposals.
  • Develop vendor relationships to improve communication, secure discounts, and expedite special-pricing requests.
  • Accept customer orders and verify that booking documents are complete and accurate.
  • Coordinate with accounts receivable to review invoice aging and past-due balances for assigned accounts.
  • Maintain client profiles and quote histories to inform current proposals and provide requested account services such as SLAs, presentations, and order histories.

Requirements

  • Bachelor’s degree required.
  • 2–3 years of sales support experience preferred; technology industry experience preferred.
  • Experience working in a high-volume, fast-paced sales environment.
  • Ability to analyze client needs and connect them with company offerings.
  • Ability to calculate margin percentages using cost-plus, list-minus, and flat GPM models.
  • Experience with Salesforce or another CRM preferred.
  • Strong written, verbal, interpersonal, organizational, time-management, and multitasking skills.
  • Ability to work independently with minimal supervision, solve problems creatively, and perform effectively under pressure.
  • Ability to build rapport and communicate effectively with internal and external stakeholders at all levels.
  • Must be located in or able to work MST/PST hours.

Benefits

  • On-target earnings consisting of base salary and applicable target bonus.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid company holidays and paid time off.
  • Paid parental and caregiver leave.
  • Cross-department training, professional development, and sponsored certifications and credentials.

Interested in this position?

Apply directly on the company website

Apply Now

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