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Manager, Sales Operations

11 hours, 16 minutes ago
United States
Full-time
Lead
Sales Operations
Sales and Business Development
Salesforce
Apply Now
Panopto

Panopto

Panopto is a leading video platform offering secure multimedia knowledge capture solutions for businesses and universities worldwide.

Media
51-200
Founded 2007
$8M raised
View All Jobs 6

Description

  • Lead, coach, and develop Sales Operations Managers and Specialists supporting sales, deal desk, contracting, and order processing.
  • Oversee daily resolution of sales inquiries related to quoting, Salesforce, commercial policies, and operational needs.
  • Manage deal desk operations and commercial approval workflows in line with pricing, discounting, and approval policies.
  • Act as the escalation point for non-standard commercial terms, discount approvals, and order-processing exceptions.
  • Ensure accurate, timely order processing and complete agreement, opportunity, order, and supporting documentation validation.
  • Partner with Finance and Accounting to support invoicing, reporting, and downstream financial data flows.
  • Identify workflow bottlenecks and implement improvements that increase efficiency, accuracy, scalability, and seller experience.
  • Establish and report operational metrics, including request volumes, turnaround times, accuracy, issue trends, and risks.
  • Use automation, AI, and existing technology to reduce administrative work and streamline repeatable processes.
  • Maintain operating procedures, process documentation, knowledge resources, and training or self-service materials.

Requirements

  • Bachelor’s degree in Business, Finance, Operations, Information Systems, or a related field, or equivalent practical operational experience.
  • 5+ years of progressive experience in Sales Operations, Revenue Operations, Deal Desk, or Commercial Operations within a B2B SaaS or technology organization.
  • 1–2 years of direct people management or formal team leadership experience.
  • Demonstrated ability to lead operational teams, manage competing priorities, and coach and develop employees.
  • Proven experience identifying root causes and implementing process improvements that improve productivity, accuracy, and scalability.
  • Strong Salesforce CRM proficiency, including opportunity management, quoting workflows, approval processes, reporting, and data management.
  • Experience with CPQ solutions and related sales technologies.
  • Strong knowledge of the quote-to-close lifecycle, including sales support, commercial approvals, contracting, order processing, and Finance/Accounting handoffs.
  • Strong analytical, problem-solving, communication, and cross-functional stakeholder-management abilities.
  • Experience with Salesforce enhancements, workflow automation, KPI dashboards, capacity planning, AI productivity tools, ticketing platforms, or business intelligence solutions is preferred.

Benefits

  • Base salary of $115,000–$125,000 USD per year.
  • Bonus eligibility.
  • Remote-first work environment with remote eligibility.
  • Health insurance and flexible spending accounts.
  • Retirement savings plans.
  • Life and disability insurance.
  • Paid and unpaid time-off programs.

Interested in this position?

Apply directly on the company website

Apply Now

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