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Client Operations Specialist

3 days, 20 hours ago
United States
Full-time
Junior
Account Manager
Sales and Business Development
CRM
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 89

Description

  • Manage the transaction lifecycle from quote to cash and coordinate internal resources to resolve customer requests.
  • Review, maintain, and update pipeline and forecasts with assigned Client Directors in Salesforce.com.
  • Work directly with customers to answer questions, resolve issues, and provide timely solutions.
  • Assist Client Directors with deal structuring, pricing, and proposal preparation for assigned accounts.
  • Maintain vendor relationships to improve communication, discounts, and turnaround times on special pricing and registration requests.
  • Accept customer orders and verify that booking documents are complete and accurate.
  • Coordinate monthly meetings with accounts receivable to review invoice aging and past-due invoices.
  • Develop and maintain client profiles and records of past quotes to support future pricing and proposals.
  • Provide value-add support materials and services such as SLAs, presentations, and order history as needed.

Requirements

  • Bachelor’s degree is required.
  • 2-3 years of sales support experience preferred, ideally in the technology industry.
  • Experience working in a high-volume, fast-paced sales environment is required.
  • Experience with Salesforce or another CRM is preferred.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills and the ability to build rapport quickly.
  • Ability to understand and analyze client needs and connect them to company offerings.
  • Independent self-starter with the ability to work with minimal supervision.
  • Strong organizational, time management, multitasking, and adaptability skills.
  • Strong mathematical aptitude, including the ability to calculate margin percentages using cost+, list-, and flat GPM% models.
  • Must be able to work in MST/PST.
  • Open to candidates from various backgrounds.
  • Experience in a sales-centric environment with a strong backbone is valued.
  • Desire to learn the business process end to end.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • On-target earnings compensation structure with base salary and target bonus.
  • Cross-department training and development.
  • Sponsored certifications and credentials for continued learning.

Interested in this position?

Apply directly on the company website

Apply Now

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