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Technical Customer Success Manager - Integrations

3 hours, 4 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM ERP JSON Postman
Apply Now
Agiloft

Agiloft

Agiloft is a global leader in Contract Lifecycle Management (CLM) software, automating processes, reducing risk, and driving revenue for over 3 million users worldwide.

Capital Markets
51-250
Founded 1990
$45M raised
View All Jobs 20

Description

  • Lead structured Integration Success Reviews across implementation and post-go-live milestones.
  • Evaluate integration architecture for scalability, reliability, and observability.
  • Translate business requirements into stable, supportable integration designs.
  • Identify technical risks early and recommend actionable improvements.
  • Provide hands-on problem solving in live customer environments.
  • Analyze task consumption patterns and identify inefficiencies or instability drivers.
  • Recommend optimized integration patterns such as event-based and delta-based approaches.
  • Support high-risk accounts with overconsumption or unstable integrations.
  • Develop prioritized remediation and stabilization plans.
  • Partner with Customer Success to activate underutilized Integration Hub accounts and remove technical blockers.
  • Guide customers from low usage to stable, value-driven integration deployments.
  • Build and refine review frameworks, templates, and integration playbooks.
  • Standardize repeatable practices for scalable customer success.
  • Partner with Product to identify gaps and influence roadmap priorities.
  • Collaborate across Customer Success, Professional Services, and partners.
  • Define engagement models based on risk and complexity levels.

Requirements

  • 4–7 years of experience in enterprise SaaS integrations or implementation roles.
  • Strong client-facing communication and stakeholder management skills.
  • Experience with APIs, JSON, Postman, and integration troubleshooting.
  • Strong critical thinking and problem-solving capabilities in complex environments.
  • Ability to assess risk and translate findings into actionable recommendations.
  • Experience working cross-functionally in customer-facing environments.
  • Ability to manage multiple engagements in a remote, fast-paced setting.
  • Experience with automation tools or AI-enabled systems in workflows.
  • Experience with iPaaS platforms such as Workato, MuleSoft, Boomi, or Tray (preferred).
  • Workato certifications including Foundations, Implementation, or Consultant (preferred).
  • Experience integrating ERP, CRM, CLM, or document systems (preferred).
  • Familiarity with event-driven architecture and consumption modeling (preferred).
  • Experience building scalable playbooks or customer success programs (preferred).
  • Background in legal tech, CLM, or workflow automation (preferred).
  • Experience in forward deployed engineering or technical account management (preferred).

Benefits

  • Medical, dental, and vision insurance.
  • Short-term and long-term disability coverage.
  • Life insurance and AD&D, plus supplemental life insurance for employee, spouse, and child.
  • Health care and dependent care Flexible Spending Accounts.
  • 401(k) with company match.
  • Flexible vacation for eligible salaried employees.
  • Paid parental leave.
  • Voluntary benefits including pet insurance.
  • Quarterly no-questions-asked wellness day and floating holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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