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Technical Account Manager

1 hour, 46 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Xometry

Xometry

Xometry is a top AI-enabled marketplace for on-demand manufacturing, providing CNC machining, 3D printing, and more. Fast lead times and high-quality custom parts for engineers and designers worldwide.

Industrial Conglomerates
251-1K
Founded 2013
View All Jobs 59

Description

  • Act as a trusted advisor and technical expert for assigned enterprise customer accounts.
  • Conduct weekly onsite visits at customer and partner locations to build relationships and understand customer needs.
  • Collaborate with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry’s platform.
  • Proactively identify and address potential manufacturing challenges before they affect delivery.
  • Ensure awarded orders are routed to the most qualified manufacturers in Xometry’s network.
  • Conduct monthly on-site audits of manufacturing partners to verify quality standards and customer specifications.
  • Manage customer projects through completion, including production oversight and on-time delivery.
  • Handle critical communications, order changes, and escalations related to customer orders.
  • Monitor customer-specific dashboards for order progress, delivery metrics, and quality performance.
  • Partner with Enterprise Sales Executives to drive account growth, retention, and expansion opportunities.

Requirements

  • Bachelor’s degree in Mechanical Engineering or a closely related field such as Aerospace Engineering, Product Design/Development, or Industrial Engineering.
  • 7+ years of experience in manufacturing, product development, and project management.
  • Experience in the aerospace industry is highly preferred.
  • Strong understanding of manufacturing processes and DFM principles, particularly for CNC applications.
  • Experience in CNC machining, tube bending, composites, or 3D printing is preferred.
  • Proficiency with modeling and drafting software such as SolidWorks.
  • Experience with CRM systems such as Salesforce.
  • Proficiency in Google Suite and Microsoft Office Suite.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to travel to customer and partner sites up to 50%, including short-notice and multi-day trips.

Benefits

  • Remote work designation (#LI-Remote).
  • Opportunity to work with strategic enterprise accounts in a customer-facing technical role.
  • Role embedded within a growing company at the forefront of digital manufacturing.
  • Equal opportunity employer consideration for all applicants.
  • E-Verify participation for U.S.-based roles after offer acceptance.

Interested in this position?

Apply directly on the company website

Apply Now

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