Regional Account Manager

1 week, 1 day ago
Full-time
Mid Level
Customer and Technical Support
Acquia

Acquia

Acquia is a top provider of cloud-based digital experience solutions, helping organizations engage customers effectively across all channels.

Internet Software & Services
1K-5K
Founded 2007
$118M raised

Description

  • Drive customer retention and identify upsell opportunities within assigned accounts.
  • Develop account plans that improve performance and enhance the customer experience.
  • Own key customer relationships and conduct Quarterly Business Reviews, including onsite visits.
  • Build and maintain relationships with strategic leadership-level customer contacts.
  • Exceed quarterly renewal and net renewal targets.
  • Partner with internal teams to resolve customer escalations, operational issues, and roadblocks.
  • Coordinate with business users and procurement teams to ensure timely renewals.
  • Identify process inefficiencies and recommend solutions.
  • Work directly with Sales, Technical Support, Operations, and Finance to support account management.

Requirements

  • 2-5 years of account management experience providing technology solutions to large enterprise customers.
  • Proven track record of growing complex customer relationships and closing renewals with upsell/cross-sell opportunities.
  • Experience managing a high volume of accounts.
  • Ability to manage multiple systems and administrative tasks simultaneously.
  • History of owning and exceeding a quota.
  • Strong forecasting and analytical skills.
  • Strong executive presence with the ability to influence decisions internally and externally at all levels.
  • Excellent communication skills with the ability to articulate a strong value proposition.
  • Ability to work effectively in a dynamic, fast-paced, and ever-changing environment.
  • Meticulous attention to detail, high accountability, strong teamwork, and cross-group collaboration skills.
  • Ability to proactively drive accounts and resolve customer escalations with minimal oversight.
  • Bachelor’s degree required.

Benefits

  • Competitive base salary of $65,000 - $75,000 per year.
  • Eligible for variable compensation.
  • Competitive healthcare coverage.
  • Wellness programs.
  • Take it when you need it time off.
  • Parental leave.
  • Recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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