Abnormal AI

Abnormal AI provides advanced email security solutions designed to block malicious email attacks, including credential phishing, business email compromise, and account takeover.

Internet Software & Services

Information Technology

Founded 2018

50 open positions

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Professional Services Consultant (Self Service), EMEA

7 hours, 19 minutes ago

Ireland

Full-time

Junior

Implementation Consultant

Project and Program Management

Azure CRM Cybersecurity GCP Salesforce

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Abnormal AI

Abnormal AI provides advanced email security solutions designed to block malicious email attacks, including credential phishing, business email compromise, and account takeover.

Internet Software & Services

Founded 2018

View All Jobs 50

Description

Own a large portfolio of concurrent self-serve deployments and drive customers to value within a 12-day time-to-value target.
Manage go-live intake, activation, and follow-up through structured, largely asynchronous communication and self-service resources.
Monitor deployment health daily, classify open accounts, and prioritize the ones needing immediate attention.
Troubleshoot deployment blockers using internal runbooks and escalate complex technical or relationship issues with clear context.
Guide customers through activation of purchased products across Microsoft 365 and Google Workspace.
Proactively identify risks, blockers, and coverage gaps to keep deployments moving.
Coordinate closely with account teams on status, risks, and next steps.
Maintain quality standards and contribute to the Professional Services customer satisfaction program.

Requirements

2+ years of experience in technical support or Professional Services consulting for enterprise cybersecurity SaaS in a high-growth environment.
Experience deploying and managing SaaS products across a large portfolio of customer environments.
Experience working with cloud platforms such as Azure and Google Cloud.
Understanding of networking basics, security protocols, and email security concepts such as SPF, DKIM, and DMARC.
Strong technical analysis skills to diagnose complex deployment issues with limited information.
Ability to explain complex technical steps clearly and in writing to non-technical customers.
Proven ability to manage a high volume of concurrent projects, prioritize ruthlessly, and meet fast deadlines.
Experience using AI tools to templatize repeatable work.
Preferred: experience in a high-volume, digital, or tech-touch delivery model.
Preferred: comfort working in Salesforce/CRM and customer-success platforms such as Gainsight.
Preferred: knowledge of API use and integration processes.
Preferred: BS degree in Computer Science, Information Systems, or a related field.

Interested in this position?

Apply directly on the company website

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