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ServiceNow Technical Consultant

2 months ago
United States, Philippines
Full-time
Mid Level
Implementation Consultant
Software Development
Agile Cisco CSS HTML JavaScript Microsoft Dynamics 365 REST API Salesforce Scrum SOAP
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 32

Description

  • Design, develop, configure, and implement solutions on the ServiceNow platform.
  • Analyze business requirements and translate them into scalable technical solutions.
  • Customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.
  • Develop integrations between ServiceNow and third-party platforms using REST, SOAP, APIs, and web services.
  • Collaborate with clients and stakeholders to gather requirements, provide technical recommendations, and define best practices.
  • Support implementations across ServiceNow modules including ITSM, ITOM, HRSD, CSM, and FSM.
  • Perform unit testing, support UAT activities, and troubleshoot production issues.
  • Create and maintain technical documentation, solution designs, and process workflows.
  • Provide ongoing support, maintenance, and optimization of ServiceNow applications.
  • Stay current with ServiceNow releases, capabilities, and industry best practices.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • 3+ years of hands-on ServiceNow experience.
  • Proven experience designing, developing, and implementing ServiceNow solutions.
  • Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities.
  • Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
  • Experience with ServiceNow integrations, including REST APIs, SOAP services, and web services.
  • Strong problem-solving, communication, and stakeholder management skills.
  • Ability to work directly with clients and translate business requirements into technical solutions.
  • Knowledge of ITIL processes and service management concepts preferred.
  • ServiceNow Certified System Administrator (CSA) preferred.
  • ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) highly desirable.
  • Experience with Customer Service Management (CSM), ITSM, ITOM, HRSD, FSM, or other ServiceNow modules.
  • Experience with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms.
  • Experience with CTI, IVR, and enterprise application integrations.
  • Familiarity with Agile/Scrum delivery methodologies.

Benefits

  • 100% remote work opportunity.
  • Full-time position.
  • Must work and interview in US-based time zones.
  • Opportunity to join a growing ServiceNow practice area.
  • Work for a Great Place To Work 2024-2025 certified employer.
  • Inclusive and diverse workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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