RemoteLeaf Logo
Log in Sign up

ServiceNow Technical Consultant

3 weeks ago
United States, Philippines
Full-time
Mid Level
Implementation Consultant
Software Development
Agile Cisco CSS HTML JavaScript Microsoft Dynamics 365 REST API Salesforce Scrum SOAP
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 42

Description

  • Design, develop, configure, and implement solutions on the ServiceNow platform.
  • Analyze business requirements and translate them into scalable technical solutions.
  • Customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.
  • Develop integrations between ServiceNow and third-party platforms using REST, SOAP, APIs, and web services.
  • Collaborate with clients and stakeholders to gather requirements, provide technical recommendations, and define best practices.
  • Support implementations across ServiceNow modules including ITSM, ITOM, HRSD, CSM, and FSM.
  • Perform unit testing, support UAT activities, and troubleshoot production issues.
  • Create and maintain technical documentation, solution designs, and process workflows.
  • Provide ongoing support, maintenance, and optimization of ServiceNow applications.
  • Stay current with ServiceNow releases, capabilities, and industry best practices.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • 3+ years of hands-on ServiceNow experience.
  • Proven experience designing, developing, and implementing ServiceNow solutions.
  • Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities.
  • Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
  • Experience with ServiceNow integrations, including REST APIs, SOAP services, and web services.
  • Strong problem-solving, communication, and stakeholder management skills.
  • Ability to work directly with clients and translate business requirements into technical solutions.
  • Knowledge of ITIL processes and service management concepts preferred.
  • ServiceNow Certified System Administrator (CSA) preferred.
  • ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) highly desirable.
  • Experience with Customer Service Management (CSM), ITSM, ITOM, HRSD, FSM, or other ServiceNow modules.
  • Experience with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms.
  • Experience with CTI, IVR, and enterprise application integrations.
  • Familiarity with Agile/Scrum delivery methodologies.

Benefits

  • 100% remote work opportunity.
  • Full-time position.
  • Must work and interview in US-based time zones.
  • Opportunity to join a growing ServiceNow practice area.
  • Work for a Great Place To Work 2024-2025 certified employer.
  • Inclusive and diverse workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Descript

Software Engineer, Product

Descript 51-250 Internet Software & Services

Descript is hiring a Product Engineer to build and improve AI-powered video and audio editing products, owning full-stack product work from problem definition through launch, measurement, and maintenance.

United States Full-time Senior Software Engineer
$220k-$265k
CSS HTML Node.js React Rust SQL TypeScript
10 hours, 24 minutes ago
StarTree

Senior Software Engineer, Data Platform

StarTree 51-250 IT Services

Join StarTree’s engineering team to build and operate Apache Pinot’s distributed systems, enabling high-scale, low-latency real-time analytics for mission-critical customer applications.

India Full-time Senior Software Engineer
Java
10 hours, 24 minutes ago
Mercier Consultancy

German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy Group is sourcing a German-speaking B2B Solutions Consultant in Sofia, Bulgaria, to support corporate clients, resolve complex service issues, and improve customer support offerings.

Portugal Bulgaria Spain Switzerland Germany Greece Full-time Mid Level Implementation Consultant
12 hours, 9 minutes ago
Atria Institute

Staff Software Engineer, Foundations

Atria Institute 51-250 Health Care Providers & Services

Atria Health is hiring a Staff Software Engineer for its Foundations team to lead platform, DevOps, data engineering, and healthcare integration initiatives supporting preventive care products and the launch of its Los Angeles Institute.

United States Full-time Lead Software Engineer
$200k-$280k
Express.js GCP GitHub HIPAA Microservices Mixpanel MySQL Node.js PostgreSQL React Redis System Design Terraform TypeScript
12 hours, 9 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers