Technical Support Specialist

4 days, 3 hours ago
Full-time
Senior
Customer and Technical Support
6sense

6sense

6sense is a B2B predictive intelligence engine that reinvents pipeline to revenue with Revenue AI™. It empowers marketing and sales teams with 100% buyer visibility, accurate predictions, and AI-driven insights.

IT Services
1K-5K
Founded 2013
$526M raised

Description

  • Analyze, track, and resolve customer issues promptly to ensure high client satisfaction.
  • Analyze data using SQL, spreadsheets, and ad hoc analysis.
  • Identify alternate solutions when needed and communicate them clearly to customers.
  • Maintain a detailed understanding of product architecture, technical components, and application functionality.
  • Assist in creating training materials for product troubleshooting and usage.
  • Set up and document troubleshooting procedures for new product features.
  • Communicate clearly and effectively with customers, support team members, and other internal teams.

Requirements

  • 5-6 years of customer support experience for software applications.
  • 3+ years of experience with SQL.
  • Experience with MAP and CRM-Salesforce.
  • Strong verbal and written communication skills with the ability to build relationships.
  • Experience explaining technical concepts to a non-technical audience.
  • Ability to work effectively in a team environment with aggressive goals.
  • Ability to work independently.
  • Strong prioritization and multitasking skills.
  • Experience with Google Analytics is a plus.
  • Experience or knowledge of Salesforce integrations is a plus.
  • Experience in a SaaS environment is a plus.
  • Experience with ticketing systems SFDC and JIRA is a plus.

Benefits

  • Health coverage for full-time employees.
  • Paid parental leave.
  • Generous paid time off and holidays.
  • Quarterly self-care days off.
  • Stock options.
  • Equipment and support to work from home or in the office.
  • Learning and development initiatives, including access to LinkedIn Learning.
  • Quarterly wellness education sessions and wellness days.
  • ERG-hosted events and employee well-being programs.

Interested in this position?

Apply directly on the company website

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