Tier 1 Technical & Billing Support Agent - Fully Remote

55 minutes ago
Full-time
Entry Level
Customer and Technical Support
MWEB

MWEB

MWEB is a top Internet Service Provider in South Africa, offering affordable and reliable internet packages including Fibre, LTE, and broadband since 1997.

Internet Software & Services
251-1K
Founded 1997

Description

  • Handle customer interactions to resolve technical, billing, and account-related queries.
  • Identify customer needs and provide appropriate solutions.
  • Resolve customer complaints and manage objections to improve customer satisfaction.
  • Deliver exceptional customer service across all interactions.
  • Escalate issues beyond first-line support when required.
  • Record accurate summaries of customer interactions in the business system.
  • Use available tools and resources to fully resolve customer queries.

Requirements

  • Grade 12/Matric.
  • Computer literate with MS Excel, MS Word, and MS Outlook.
  • Strong understanding of ISP networks.
  • 1+ year of customer service experience within an ISP call centre.
  • 1+ year of technical and desktop customer service experience.
  • Administration experience is highly recommended.
  • Experience in call centre and technical support environments.
  • Strong written and verbal communication skills.
  • Technical literacy, analytical ability, and strong troubleshooting skills.
  • Attention to detail, numerical skills, and ability to handle objections with tact and assertiveness.

Benefits

  • Fully remote work environment.
  • Access to shared office/workspace locations through Workshop 17 at company expense.
  • Company-provided remote work equipment including laptop, monitor, and headset.
  • Free connectivity provided for remote work.
  • Quarterly performance bonuses of up to 20% of cash salary, subject to company targets being met.
  • Team-building events, cultural activities, and company social events.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Vehicle Inspector

Carvana 10K-50K Automotive

ADESA, a Carvana-owned auto auction company, is hiring a Vehicle Inspector to inspect and document vehicle condition for dealers and consumers across its service locations.

25 minutes ago

SQL Server Database Administrator (Tier 3 Production Support)(6669)

MetroStar 251-1K IT Services

MetroStar is hiring a SQL Server Database Administrator for Tier 3 production support to maintain mission-critical USCIS case management databases and ensure their performance, reliability, and availability.

SQL SQL Server
25 minutes ago

Senior Mission Software Engineer

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Mission Software Engineer for its Imaging Interfaces team to support deployed imaging systems across the full stack and ensure fielded products remain reliable in real-world operations.

C++ Computer Vision gRPC Linux Microservices Python React
40 minutes ago

Support Engineer - Tier 1

Cato Networks 251-1K Diversified Telecommunication Services

Cato Networks is hiring a Support Engineer Tier 1 to monitor, troubleshoot, and support a large-scale cloud networking and security environment while serving customers and coordinating major incident response.

TCP/IP
40 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers