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Support Engineer - Tier 1

3 weeks ago
Israel
Entry Level
Technical Support Engineer
Cybersecurity
TCP/IP
Apply Now
Cato Networks

Cato Networks

Cato Networks is the world's leading single vendor SASE platform that converges SD WAN, security, global backbone, and remote access into a global cloud-native service. Their robust platform optimizes and secures application access for all users and lo...

Diversified Telecommunication Services
251-1K
Founded 2015
$770M raised
View All Jobs 58

Description

  • Provide technical support for Cato Networks customers around the world.
  • Own and manage customer issues through to resolution.
  • Research, diagnose, troubleshoot, and identify solutions for customer problems.
  • Serve as a focal point for customer needs and act as a trusted advisor.
  • Advocate for customers internally while collaborating with product management, engineering, sales, and finance.
  • Track customer status and identify areas of concern and growth opportunities.
  • Support the building and expansion of Global Support Services.
  • Participate in major incident bridges and work with business, network engineering, and management teams.

Requirements

  • Strong motivation to start a career in networking and information systems security.
  • Strong computer skills with emphasis on networking, TCP/IP, firewalls, and proxy servers.
  • CCNA certification or equivalent knowledge level.
  • Familiarity with VPNs, IPSEC, security protocols, and standards.
  • Strong troubleshooting ability and interest in complex technical issues in real production environments.
  • Excellent oral and written communication skills with a customer-focused mindset.
  • Fluent English, both written and spoken, is required.
  • Ability to adapt to a rapidly changing environment and manage multiple simultaneous tasks.
  • Ability to work effectively in a fast-paced environment and with a globally dispersed, cross-cultural team.
  • Commitment to a minimum of 5 shifts per week, including weekends.
  • Experience with cloud or SaaS technology providers is an advantage.
  • Previous Tier 1 support experience in a security company is an advantage.

Interested in this position?

Apply directly on the company website

Apply Now

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