Principal Customer Success Manager - Strategic

16 hours, 19 minutes ago
Full-time
Lead
Customer and Technical Support
6sense

6sense

6sense is a B2B predictive intelligence engine that reinvents pipeline to revenue with Revenue AI™. It empowers marketing and sales teams with 100% buyer visibility, accurate predictions, and AI-driven insights.

IT Services
1K-5K
Founded 2013
$526M raised

Description

  • Manage a portfolio of 6sense's largest global strategic customers.
  • Partner with enterprise customers to understand business goals and ensure adoption into daily workflows.
  • Build strong relationships with decision-makers and key influencers across each account.
  • Develop, execute, and maintain strategic account plans and QBRs to drive value and ROI.
  • Forecast renewals, identify risk, and support renewal and growth efforts with the Account Executive team.
  • Monitor product performance and customer feedback, communicate risk, and help resolve issues quickly.
  • Become an expert on the 6sense predictive engine, including implementation, use cases, and expansion opportunities.
  • Partner with technical CSMs and Program Managers on onboarding, rollout, and training.
  • Advocate for customer feature priorities internally and align with the product team on the roadmap.
  • Build customer advocates who can serve as references and share success stories in events and content.

Requirements

  • 10+ years of experience in Customer Success, Account Management, or Consulting, ideally in high tech or SaaS.
  • 3+ years of experience in high-touch Strategic or Enterprise Customer Success with a record of meeting and exceeding targets.
  • Experience working with Global 1000 enterprise customers and multiple stakeholders.
  • Experience advising CxOs and other customers on SaaS adoption to improve ROI.
  • Experience working with B2B demand generation, marketing operations, sales operations, and analytics teams.
  • Experience negotiating renewals and identifying upsell opportunities.
  • Experience leading projects from conception to closure and influencing internal resources.
  • Familiarity with the marketing technology stack, including marketing automation, digital marketing technologies, data providers, and B2B digital media.
  • Experience using marketing automation, CRM, or related applications is a plus.
  • Strong analytical and communication skills.
  • BA/BS degree required; Master's degree preferred.
  • Ability to travel to customer sites about 30%.
  • 5+ years of experience using BI tools such as Tableau, Domo, or MicroStrategy, or marketing automation tools such as Marketo, Eloqua, or Pardot, or CRM platforms such as Salesforce and Dynamics.
  • 2+ years of domain expertise in one of these industries is preferred: Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance, or Retail.

Benefits

  • Base salary range of $145,353.00 to $213,184.40.
  • Bonus program or commission plan may be included.
  • Stock options may be available if approved by the board.
  • Generous health insurance coverage, plus life and disability insurance.
  • 401(k) employer matching program.
  • Paid holidays, self-care days, and paid time off (PTO).
  • Paid parental leave.
  • Learning and development support, including access to LinkedIn Learning.
  • Flexible work support with equipment provided to work from home or in the office.

Interested in this position?

Apply directly on the company website

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