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Customer Success Manager, Actimize

8 hours, 38 minutes ago
India
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 91

Description

  • Serve as the internal voice of the customer and manage post-sales relationships for assigned accounts.
  • Develop and execute account-specific governance, business review, and stakeholder briefing frameworks.
  • Collaborate with internal teams to maintain accurate account and client profiles and support timely decisions.
  • Identify blockers to customer success and coordinate solutions with clients and internal teams.
  • Use internal expertise to optimize customer investment, measure solution value, and drive adoption.
  • Own the end-to-end renewal process, including client engagement, commercial coordination, and service continuity.
  • Provide account insight and support to the sales team in driving new sales.
  • Coordinate and lead key client initiatives across Actimize teams.
  • Manage customer satisfaction survey follow-ups and close the feedback loop with clients and internal stakeholders.
  • Orchestrate responses to client assessment, information, and inquiry requests.

Requirements

  • Minimum BS or BA degree, preferably in business, finance, or computer science.
  • 3+ years of experience in software services delivery or account management.
  • Project, program, or delivery management experience with a technical background is an added advantage.
  • Japanese language fluency is required.
  • Experience with a SaaS provider or product firm, preferably in the AML/Fraud domain.
  • Solution-oriented mindset with a strong sense of ownership.
  • Excellent communication and critical thinking skills with the ability to adapt messaging for stakeholders at all levels.
  • Demonstrated ability to build strong relationships with internal teams and clients.
  • Proven track record of achieving results in a client-facing environment.

Benefits

  • Hybrid work model with 2 days in the office and 3 days remote each week.
  • Opportunity to work for a global market leader in AI, cloud, and digital.
  • Fast-paced, collaborative, and creative work environment.
  • Strong internal career growth opportunities across roles, disciplines, domains, and locations.
  • Equal opportunity employer committed to fair consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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