Professional Services Manager II - Axon Air

1 month, 1 week ago
Full-time
Mid Level
Project and Program Management
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993

Description

  • Engage agency leaders and drone program managers during pre-sale and post-sale phases to design and improve UAS programs.
  • Conduct needs assessments, deliver technical demonstrations, create deployment plans, and support T&E engagements.
  • Lead and manage large and complex program implementations from readiness through compliance and vendor integration.
  • Serve as the primary technical point of contact for drone operations, system configurations, and SaaS integrations.
  • Develop, schedule, and deliver advanced training programs to support technical proficiency and adoption.
  • Mentor Axon Air PSMs and cross-functional partners by sharing workflows, expertise, and best practices.
  • Use project management tools to define scope, track milestones, mitigate risks, and communicate status to stakeholders.
  • Capture customer feedback, feature requests, and operational challenges for internal teams and product roadmaps.
  • Stay current on UAS technologies, FAA regulations, and emerging trends, and contribute to testing and evaluations.

Requirements

  • BS/BA or equivalent experience.
  • 3–5+ years of professional services, technical deployment, or UAS program management experience.
  • Demonstrated success leading complex technical deployments and customer-facing projects.
  • FAA Part 107 certification required; advanced certifications are strongly preferred.
  • Advanced expertise in UAS platforms such as DJI, Skydio, SkyHero, and Fotokite, plus Dedrone and DroneSense.
  • Experience with network infrastructure, data management, or SaaS integrations preferred.
  • Strong project management, organizational, and consultative skills with the ability to influence executive and technical stakeholders.
  • Excellent communication skills and experience delivering in-person technical instruction in operational or high-stakes environments.
  • Ability to work independently while mentoring peers and junior team members.
  • Willingness to travel weekly across North America, with potential for international travel.
  • Familiarity with law enforcement, security, or military operations strongly preferred.
  • Ability to work in elevated environments, climb ladders and stairs, work with hand tools, and lift at least 50 pounds.
  • Must pass and maintain a CJIS background check and clearance, and handle confidential, highly sensitive information.
  • Some roles may require legal eligibility to work in a firearms environment.

Benefits

  • Competitive salary and 401(k) with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, dental, and vision coverage.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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