Senior Customer Success Manager

8 hours, 39 minutes ago
Full-time
Senior
Customer and Technical Support
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960

Description

  • Guide enterprise customers in strategically using Cognigy’s technology to maximize value and support AI use cases.
  • Run structured discovery to identify customer needs and coordinate timely solution implementation.
  • Provide technical guidance and assess the business impact of product features in customer discussions.
  • Engage with enterprise executives to communicate strategic value and influence decision-makers.
  • Define, track, and report on customer success metrics and delivered value.
  • Develop and execute customer retention strategies, including executive business reviews and customized engagement plans.
  • Prepare sales proposals and negotiate terms for products and services aligned to customer goals.
  • Build customer advocacy through case studies, testimonials, and referrals.
  • Collaborate closely with sales and technical teams to improve customer loyalty and satisfaction.
  • Serve as a liaison to streamline external communication and help maintain a balanced CS portfolio.

Requirements

  • At least 5 years of experience in the software industry as a Customer Success Manager.
  • Proven track record of driving measurable business outcomes such as retention and product adoption.
  • Experience with CCaaS, AI, or conversational AI is required.
  • Strong understanding of strategic business value, industry benchmarks, and ROI-driven objectives.
  • Exceptional written and verbal communication skills.
  • Ability to build rapport and foster collaborative customer relationships.
  • Empathetic, user-centric approach to customer experience.
  • Analytical, structured problem-solving approach with experience using CRM platforms, Customer Success tools, and data analysis software.
  • Willingness to travel up to 20% within the USA.
  • Strong understanding of business and IT processes, particularly SaaS models.
  • Alignment with the company’s values and culture.
  • Genuine interest in AI technology and using AI to generate business outcomes.

Benefits

  • Fast-paced, collaborative, and creative global work environment.
  • Opportunity to learn and grow within a market-leading company.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Work for an innovation-driven company recognized as a leader in AI, cloud, and digital.
  • Equal opportunity employer status with consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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