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Principal Customer Success Manager - Strategic

1 month, 1 week ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
CRM Domo Microsoft Dynamics 365 Salesforce Tableau
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6sense

6sense

6sense is a B2B predictive intelligence engine that reinvents pipeline to revenue with Revenue AI™. It empowers marketing and sales teams with 100% buyer visibility, accurate predictions, and AI-driven insights.

IT Services
1K-5K
Founded 2013
$526M raised
View All Jobs 18

Description

  • Manage a portfolio of 6sense’s largest global strategic customers.
  • Work closely with enterprise customers to understand business goals and ensure adoption into daily workflows.
  • Develop, execute, and maintain strategic account plans and QBRs to drive business value and ROI.
  • Build strong relationships with decision-makers and key influencers across each account.
  • Forecast renewal outcomes, identify risk, and support strong renewal and growth rates with the Account Executive team.
  • Monitor product performance and customer feedback, communicate risks, and help resolve issues quickly to reduce churn.
  • Become an expert on the 6sense predictive engine, including implementation and use-case expansion.
  • Partner with technical CSMs and Program Managers on customer onboarding, product rollout, and training.
  • Advocate for customer feature priorities internally and align with the product team on roadmap direction.
  • Build customer advocates who can serve as references and share success stories in events and content.

Requirements

  • 10+ years of experience in Customer Success, Account Management, or Consulting, ideally in high tech or SaaS.
  • 3+ years of high-touch Strategic or Enterprise Customer Success experience with a proven record of meeting and exceeding targets.
  • Experience working with global 1000 enterprise customers with multiple stakeholders.
  • Experience advising CxOs and other customers on SaaS adoption and ROI.
  • Experience working with B2B demand generation, marketing operations, sales operations, and analytics teams.
  • Experience negotiating renewals and identifying upsell opportunities.
  • Proven ability to lead projects from conception to closure and influence internal resources.
  • Familiarity with the marketing tech stack, including marketing automation, digital marketing technologies, data providers, and B2B digital media.
  • Experience using Marketing Automation, CRM, or related applications is a plus.
  • Strong analytical and communication skills.
  • BA/BS degree required; Master’s degree preferred.
  • Ability to travel to customer sites approximately 30%.
  • 5+ years of experience using BI tools such as Tableau, Domo, or MicroStrategy, Marketing Automation tools such as Marketo, Eloqua, or Pardot, or CRM platforms such as Salesforce or Dynamics.
  • 2+ years of domain expertise in one of the following industries preferred: Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance, or Retail.

Benefits

  • Base salary range of $143,481 to $170,000.
  • Eligibility for a bonus program or commission plan.
  • Stock options if approved by 6sense’s board.
  • Generous health insurance coverage, including life and disability insurance.
  • 401(k) employer matching program.
  • Paid holidays, self-care days, and paid time off (PTO).
  • Paid parental leave and quarterly self-care days off.
  • Equipment and support to work from home or in an office.
  • Access to learning and development opportunities, including LinkedIn Learning.
  • Quarterly wellness education sessions and ERG-hosted events.

Interested in this position?

Apply directly on the company website

Apply Now

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