6sense

6sense is a B2B predictive intelligence engine that reinvents pipeline to revenue with Revenue AI™. It empowers marketing and sales teams with 100% buyer visibility, accurate predictions, and AI-driven insights.

IT Services

Information Technology

1K-5K (2000)

Founded 2013

$526M raised

16 open positions

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Principal Customer Success Manager - Strategic

1 month, 4 weeks ago

United States

Full-time

Lead

Customer Success Manager

Customer and Technical Support

CRM Domo Microsoft Dynamics 365 Salesforce Tableau

Apply Now

6sense

IT Services

1K-5K

Founded 2013

$526M raised

View All Jobs 16

Description

Manage a portfolio of 6sense’s largest global strategic customers.
Work closely with enterprise customers to understand business goals and ensure adoption into daily workflows.
Develop, execute, and maintain strategic account plans and QBRs to drive business value and ROI.
Build strong relationships with decision-makers and key influencers across each account.
Forecast renewal outcomes, identify risk, and support strong renewal and growth rates with the Account Executive team.
Monitor product performance and customer feedback, communicate risks, and help resolve issues quickly to reduce churn.
Become an expert on the 6sense predictive engine, including implementation and use-case expansion.
Partner with technical CSMs and Program Managers on customer onboarding, product rollout, and training.
Advocate for customer feature priorities internally and align with the product team on roadmap direction.
Build customer advocates who can serve as references and share success stories in events and content.

Requirements

10+ years of experience in Customer Success, Account Management, or Consulting, ideally in high tech or SaaS.
3+ years of high-touch Strategic or Enterprise Customer Success experience with a proven record of meeting and exceeding targets.
Experience working with global 1000 enterprise customers with multiple stakeholders.
Experience advising CxOs and other customers on SaaS adoption and ROI.
Experience working with B2B demand generation, marketing operations, sales operations, and analytics teams.
Experience negotiating renewals and identifying upsell opportunities.
Proven ability to lead projects from conception to closure and influence internal resources.
Familiarity with the marketing tech stack, including marketing automation, digital marketing technologies, data providers, and B2B digital media.
Experience using Marketing Automation, CRM, or related applications is a plus.
Strong analytical and communication skills.
BA/BS degree required; Master’s degree preferred.
Ability to travel to customer sites approximately 30%.
5+ years of experience using BI tools such as Tableau, Domo, or MicroStrategy, Marketing Automation tools such as Marketo, Eloqua, or Pardot, or CRM platforms such as Salesforce or Dynamics.
2+ years of domain expertise in one of the following industries preferred: Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance, or Retail.

Benefits

Base salary range of $143,481 to $170,000.
Eligibility for a bonus program or commission plan.
Stock options if approved by 6sense’s board.
Generous health insurance coverage, including life and disability insurance.
401(k) employer matching program.
Paid holidays, self-care days, and paid time off (PTO).
Paid parental leave and quarterly self-care days off.
Equipment and support to work from home or in an office.
Access to learning and development opportunities, including LinkedIn Learning.
Quarterly wellness education sessions and ERG-hosted events.

Interested in this position?

Apply directly on the company website

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