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Customer Success Manager, Mid-Market

1 month ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Greenhouse Software

Greenhouse Software

Greenhouse is a leading hiring software company that provides a comprehensive suite of tools and services to help businesses excel in their hiring practices. With a focus on fair and equitable hiring, Greenhouse offers scalable workflows and innovative...

Professional Services
251-1K
Founded 2012
$110M raised
View All Jobs 11

Description

  • Own and manage a book of mid-market customer relationships to demonstrate Greenhouse’s value and drive gross and net revenue retention.
  • Conduct thoughtful discovery to understand customer goals and translate them into measurable business outcomes.
  • Build and refine AI-powered workflows and automations that reduce administrative work and scale customer value delivery.
  • Prioritize accounts strategically by determining which products and features matter most in a fast-moving, competitive market.
  • Advocate for customer needs internally with Support, Product, Engineering, and Sales teams.
  • Partner with Account Managers across the customer lifecycle to prevent churn, identify expansion opportunities, and support renewals.
  • Work with Implementation Strategists during onboarding to ensure successful launches for new customers.
  • Handle additional projects and responsibilities as business needs require.

Requirements

  • 3+ years of hands-on account management or customer success experience, preferably in B2B tech/SaaS.
  • A track record of achieving or exceeding gross revenue retention goals.
  • Demonstrated AI proficiency, including building and iterating on AI workflows or automations.
  • Strong written and verbal presentation skills.
  • Solutions-oriented objection handling, including high-pressure pricing and product conversations.
  • Ability to manage conflicting priorities across a large book of business.
  • Experience in the HR or Talent Acquisition tech space is a plus.
  • Must be currently authorized to work in the United States on a full-time basis.
  • Open to applicants with unique transferable skills, even if they do not meet 100% of the listed qualifications.

Benefits

  • National pay range of $72,200 to $100,000, with compensation commensurate with experience and qualifications.
  • Eligibility for additional compensation such as stock option awards, bonuses, merit increases, and sales commissions for certain roles.
  • Medical, dental, and vision insurance.
  • Basic life insurance, short-term disability, and long-term disability coverage.
  • Mental health resources and financial wellness benefits.
  • Fully paid parental leave program.
  • 401(k) plan with company match for U.S.-based employees.
  • Up to 14 paid holidays, up to 80 hours of paid sick leave, and flexible PTO for exempt employees or up to 20-25 days of vacation annually for non-exempt employees.
  • Remote-first work environment with shared office spaces in New York City and Ireland, plus optional co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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