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Senior Client Partner

1 week, 5 days ago
Canada
Full-time
Lead
Account Manager
Customer and Technical Support
Salesforce
Apply Now
3Pillar Global

3Pillar Global

3Pillar Global is an innovative product development company that builds breakthrough software products to power digital businesses. They offer a range of services including product strategy, management, user experience design, and software engineering ...

Internet Software & Services
1K-5K
Founded 2006
$26M raised
View All Jobs 37

Description

  • Own relationships with key client stakeholders from engineering leads to executive sponsors.
  • Conduct regular business reviews to monitor client needs, project health, and strategic direction.
  • Act as the client’s internal advocate to ensure delivery teams align with actual client needs.
  • Identify how technology, AI, automation, and emerging technologies can solve client problems and create new opportunities.
  • Understand client business objectives well enough to proactively recommend solutions.
  • Work with solution architects and delivery managers to shape technical proposals and engagement approaches.
  • Identify and pursue expansion opportunities within existing accounts, including upselling, cross-selling, and new service introductions.
  • Partner with the sales organization to develop and execute account growth strategies.
  • Build and maintain account plans, proposals, SOWs, and related engagement documentation.
  • Track account metrics, provide forecasts and pipeline updates, and report on revenue, project status, and client satisfaction.

Requirements

  • 10+ years of experience in technology consulting or a related field.
  • At least 5 years of revenue-generating experience.
  • Proven track record of retaining and growing client accounts.
  • Strong understanding of software development lifecycles (SDLC) and delivery methodologies.
  • Hands-on comfort using AI tools such as ChatGPT, Claude, or Copilot in daily work.
  • Experience with nearshore and/or offshore delivery models.
  • Excellent communication, presentation, and negotiation skills.
  • Ability to work with both technical teams and executive stakeholders.
  • Analytical mindset with strong problem-solving skills.
  • Proficiency with Salesforce.
  • Experience with mid-size to large enterprise clients.
  • Familiarity with consulting frameworks such as value-based selling or solution selling.
  • Domain expertise in healthcare, financial services, or media is preferred.

Benefits

  • Medical and dental insurance with employee contributions.
  • LTD, Life, and AD&D insurance paid by the employee.
  • Paid time off.
  • 10 paid holidays.
  • RRSP with employer matching.
  • Flexible work policy.
  • $155,000 - $210,000 annual base salary plus up to 50% OTE.

Interested in this position?

Apply directly on the company website

Apply Now

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